has happened to me before sounds like they polyurethaned the bar on..
broke an original veilside kit worth 3 grand...i told em i was gonna go to departmant of fair trade and the gave me a new kit and some other goodies,free paint every time i damaged my bar etc etc..dont stand for it...was it a expensive store or a dodgy one??
cuz ya get what ya pay for usually...
weird the glued the front bar though there easy to bolt up...