I'm from Ballarat vic, I imported a car through imports101 years ago, the only issue I had was with the compliance here in vic, 101's service was great. Even being interstate, anytime I needed advice he was always happy to point me in the right direction. I had an engine built here in Ballarat that I put a lot of money into and got shafted hard with an engine that was put together with less care than throwing the parts at the block. The workshop here was having trouble tuning the power fc with the z32 afm's fitted, not long later the mechanic jumped ship and didn't reply to any texts or calls.
I sent my car over to WA to 101 to be finished off, tuning and an assortment of other jobs, they tuned it without any hassle other than it was gutless for what it was, something that concerned the both of us, I asked him to pull the motor out, check over it and fit a 101 fabricated extended sump, it was then we saw just how bad the engine was put together.
I decided to have the entire car overhauled, they built a mental 2.8, fitted a new computer and cleaned everything up, besides doing what I asked there was also a lot of things they did to go above and beyond, lots of great Ideas we mentioned and I now have a nuts gtr that doesn't skip a beat, starts no worries, runs great and puts everything in my area to shame.
Did it cost a lot - yes. did it take time - yes. Even now its back we stay in contact, he keeps me updated on the latest developments and anything I need advice with he's happy to help.
Not everyone is going to be happy all the time, there were so many customers when I was over there for powercruise last year that turned up to the shop wanting something done, straight away, and got shitty when it wasn't there ready when they wanted because most of those cases there was a lot more work needed than a simple "fitting" or the classic "it just needs a quick retune" only to find half the sensors are stuffed, the cat has collapsed and the head gasket is blown, I was there for one of those.
I'm sorry for the guys that have had problems with them, I've had issues with workshops myself so I know the feeling, but 101 was second to none in my case.