Just for your awareness. I ordered from them 3 months ago. Order has always been delayed for one reason or another. To be honest, I really didn't care, just wanted the products to arrive in a reasonable time frame. I've been patient and never was my intent to cause a ruse. However these are the facts.
I was told on 12MAR2018 that my shipment is complete and will be sent out no later than 16MAR2018. I've followed up on them and haven't gotten anything back. It's the 26th now and still nothing.
That's okay with me, and I'm not mad at all, but I'll give them a few days and then initiate a PayPal investigation for return of funds. They've been very nice and I think their customer service is spot on but at the end of the day, as a customer I want transparency and validity.
They've also told me that they'll add in a free item for the inconvenience. A billet badge. This is one of the items that I ordered, so they're either giving me a duplicate or haven't really looked into my order and responded with a generic reply. I don't know and to be frank, I just want what I paid for.
I've searched through each page of this thread and have only seen two testimonies of people who received their order. Both were locals in AUS. Maybe they have difficulties shipping international? Doesn't seem likely.
I understand that they have their personal lives too and that things happen. But I believe in maintaining a strict business ethos and that when a man says they'll do something, they'll do it.
I hope that I can hear from them soon and that the order will be shipped out.