pat's right mo.
clearly your look is wrong if a guy who called you for help because your the professional and then he didn't realize who you were and treated you as a customer.
nothing you say has any meaning, until you change that. Plus take it from me when you look young you have to be twice as good as your competition. Age hides experience when i pitch for business and i have been selling for 7 years but look 20 still. So the guy whose 30 goes in even though he may have started yesterday the assumption is he has more experience.