hey all, well heres the story, i need to know where i stand when i call them on monday.
im with h2p insurance, i called them to ask them not to take the money out on wednesday cause i didnt get paid until thursday, so the months insurance money wouldnt be in there, they said they changed it to friday and it was all good. now i only notcied this yesterday nite that they had taken the money out on wednesday, so i was now in about 20 DR. (i was then given a 30 "installment fee" the bank calls it)
and this morning while checking my account i couldnt work out why i was in 140 DR. they had taken out more money on friday!!!!!!
please help i need to know where i stand on this i know they are at fault cause they had lied in saying that the insurance would be taken out on the friday, when it wasnt, and i made it perfectly clear to the girl i was speaking too that the money would not all be in there on wednesday.
so if the bank ends up charging me another $30 for the second payment that they took out that $60 in total in fees that they have caused.......
do they have to pay it???
im really pissed off at the moment about this becuase it is not fair that i should have to pay for their stupitidy
help needed!
thanks