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Hey guys, so I rear ended someone who stopped suddenly the other day (my fault) and I'm currently going through the shit fight of dealing with Just Car Insurance.
I'm just wondering if anyone has any advice on what I should be careful with to ensure everything gets fixed. I hit the other car straight on. Cosmetically it doesn't look too bad but after driving it there was a noticeable shudder (any thoughts on what this could be?) , the radiator or something is busted (cause it was steaming), there was a crack in the "glass-fibre composite" material behind the FMIC. Any other thoughts on what else could be broken (I couldn't get the bonnet open to assess the damage myself)
Also, anyone have any experience dealing with insurance claims on these things? I can't even begin to work out how the insurance company is gonna go trying to get part numbers etc for it haha.

Not your problem.

Insurance company doesn't look up part numbers. Repairer does.

When talking to insurance make sure you stipulate all faults including what you feel is mechanical.

After they assess you go and get some quotes from some reputable workshops that know imports.

There should be no "headache" you are at fault you pay excess you get fixed.

Just Car is attached to AAMI (underwritten by a bigger group including APIA, Aust Alliance and Shannon's too I think).

But the above pair according to the PDS will probably want you to take your car to a AAMI depot where it can be assessed and offered to their own "approved repairer".

If things haven't changed in recent years, you might wish to take your car to your own favoured repairer who is also AAMI approved and will send in a quote. AAMI might still wish for the car to be taken in if drivable. If the panelbeater of yours can persuade an assessor to come out and organise another AAMI approved repairer to do a quote as well, AAMI (if you're lucky), might approve your repairer to do the job.

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