i had some work done at ultimate tunes and i thought they were fine.
i am particular about certain things when i do business - i don't have the technical knowledge to understand whether a turbo has been properly high-flowed, or whatever, so i look for other indicators of good quality. e.g. if someone says they'll call me, i expect a phone call. if someone says they'll do something by a certain time, i expect it done or an acceptable explanation otherwise. if they want me to believe a particular story, i expect acceptable supporting evidence. these expectations give me a good insight into how they expect to be treated also.
nick was very friendly. he called me when he said he would, even when there was no new information. he showed me everything he was going to do, and then showed me everything he'd done. he was prompt and understanding. i'd go there again no problems.