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Help! Insurance Peeps Doing Weird Stuff

MissR34

By MissR34,
in South Australia

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MissR34 Grand Master

MissR34

Posted
Posted

hey all, well heres the story, i need to know where i stand when i call them on monday.

im with h2p insurance, i called them to ask them not to take the money out on wednesday cause i didnt get paid until thursday, so the months insurance money wouldnt be in there, they said they changed it to friday and it was all good. now i only notcied this yesterday nite that they had taken the money out on wednesday, so i was now in about 20 DR. (i was then given a 30 "installment fee" the bank calls it)

and this morning while checking my account i couldnt work out why i was in 140 DR. they had taken out more money on friday!!!!!!

please help i need to know where i stand on this i know they are at fault cause they had lied in saying that the insurance would be taken out on the friday, when it wasnt, and i made it perfectly clear to the girl i was speaking too that the money would not all be in there on wednesday.

so if the bank ends up charging me another $30 for the second payment that they took out that $60 in total in fees that they have caused.......

do they have to pay it???

im really pissed off at the moment about this becuase it is not fair that i should have to pay for their stupitidy

help needed!

thanks

Ryanrb25 Grand Master

Ryanrb25

Posted
Posted

i would ring the insurance company and explain the whole situation. Be cool, calm and collected and pretend that its a wierd occurance and you are usually happy with their service. People tend to help you out then. also, mention you were looking at your statement and noticed two withdraws within 2 days, both incurred an overdraw fee. They will most likely credit you a months insurance. The key is, to be cool calm and collected and be 'on their side'.

MissR34 Grand Master

MissR34

Posted
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Posted

well this is the first time something like this has happened, its just annoying cause i dont have the 140 something dollars to put in the account to put it in back in credit :rofl:

i guess the best thing about h2p is that my insurance went from 181 per month down to 124 after being a year with them........

Hotwire Veteran

Hotwire

Posted
Posted

Yeah national suck for customer service (with them too).

I think the best thing is to explain it calmly to H2P and get them to reimburse you the $$ ASAP. I dont think the bank will do anything, as its the fault of H2P for taking money when they shouldnt have. Get onto RAA in the mean time if H2P is only m-f as well?

MissR34 Grand Master

MissR34

Posted
  • Author
Posted

i think raa customer service is only m-f as well, and they wont help me cause ill have to speak to h2p (as ive found out b4).

ud think that the nab is actually open on a sat. oh well.

savage GTR Rising Star

savage GTR

Posted
Posted

The people at H2P insurance are generally easy to deal with and as said above , talk calmly.

Getting aggrow will only make who ever your talking to want to finish the conversation as quickly as possible and wont get you anywhere. However, you wont get your money back , so push for a credit , even if it is only the $60 youve been duped by the bank.(they should have a record(date) of your last conversation )

GOOD LUCK :cheers:

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