believe it or not , hbf didnt even assess the car , the workshop who I know personally and can vouch for there work as a1 and have worked with them through a few different insurers , simply sent in their estimate and hbf approved the claim . the didnt even look at the car once , or notice all my undeclared mods .
as for 2nd hand parts , thats possibly true . it was a front end hit , no chassie damage , quater panels were fine , new front bar , bonnet , some minor suspension parts , new air conditioning condenser . they did reuse my nissan badge from the bonnet so its not quite a shiny as it was b4 the accident but I can live with that . Some of those parts may have been 2nd hand , but the quality is top notch and theres no bog , the panel work required was the front bar and bonnet and I saw those items arrive to be put on the car . the car looked better and drove better than before the accident .
now im not in anyway claiming if I did a 2nd claim with hbf things would be any better than what you had . but thats insurance companies .