They're cheap, but 'customer service' isn't a particular strong suit of them.
Might have something to do with having to deal with a shitload of tyre kickers from surrounding areas (yes, asians, who might not have the best grasp of english - and YES I am asian so I'm not being racist..!).
When I got semis on a set of rims (brought them in separate to the car), they took 3 hours to fit them and scratched around the valves (not too badly, so I didn't say anything).
I'm a little in agreeance that a little more customer service would be nice...
there's a simple rule that even when you're hot, you need to maintain service. What happens when you're not?
As an aside, if anyone has ever been into Subaru Docklands, and been asked to 'take a ticket and wait for 50mins', they'll eventually find out that customer service counts for one hell of alot.
/2c/