The reason Chris takes a while to do cars is cos he wont let them out of there unless he is completly confident that they're done right... He just puts in al bit more time and effort and I dont know what you mean about the service, I have never had a problem with him, he's just about the friendliest guy Ive met.
I havent been to Capital Steering so I cant judge them, but there is in mine and all my mates opinions no better place to take you car than Inline, oh and he's been in business for over 20 years.