i think it all comes down to the store and also how you get on the with the guys that work there...
i am currently a customer of pedders mascot and so am pretty happy with their service. sure it could be better but you cant be 'mates' with everyone and expect everything for free! (or discounted for that matter)
i have been there 3 times now:
first for a wheel alignment and 28point check...
2nd time to install a heap of JJR arms and wheel alignment,
and thrird just now for some whiteline saybars, spanner check and wheel alignment.
now they are not the cheapest but i have built up some repour with the guys and they know what im talking about so i think they veiw me with some respect and hence do a good job and explain things.
they would get so many schmucks going there and would be sick of all the fully sik kids say this and that and blah balh blah...they probably get kicks out of all the bullshit they spin...even though their slogan is 'no bull'
like anyone, if you give them the respect to begin with and actually have some detailed conversations fisrt, you'll probably get the service you want. otherwise you are just anyother customer that doesnt know what they are talking about.
any after some conversation you'll also quickly learn how good a store they are...
i wouldnt think of them as a chain, they are a franchise so will differ greatly from store to store just every other mechanic...
i have still yet to find anyone that is as fastidious as i am anyway and probably never will...so you just have to learn to deal with it or do it yourself. there are jsut some tasks i dont have the time for or the facilities... and i even have my own factory!