Insurance Issues

[Brocaine]

Hi everyone,

I had my car stolen earlier in the year, and the insurance company decided not to pay out to cover any damages from the theft.

What has now happened, is that I have recieved my car back from their holding yard with a whole stack of interior parts missing. They are saying that this all happened whilst in the care of the Police holding yard and that their holding yard had nothing to do with it, and as such are saying that if it happened while the car was not in their care, then they are not liable.

So what I'm getting at is I think I need to speak to a solicitor or something along those lines to find out exactly what I should be doing from this point onwards.

Can anyone recommend someone to speak to?

Cheers,

Chris.

[Liz]

I've got no idea what the go is in your situation, but I'd get them to put it in writing, and call up the Insurance Ombudsmen - 1300 780 808 - http://www.insuranceombudsman.com.au/

They'll let you know what the go is and provide a final answer. It's basically a dispute resolution service who'll deal with your insurance company and enforce them to pay out if they are liable to do so.

I wouldn't stuff around doing anything else.

[JDSracing]

If it happened in the Police Impound I hate to tell you tell you but I think your probably screwed.

I was in a similar situation a couple of years ago, the car went to impound, even had photo's of it with the stereo in the car taken as they were putting it on the back of the tow truck.

When I collected the car from the impound it was less $1000 of stereo equipment, Subs, Amp, Head unit, the whole lot. Insurance told me to get bent as well, because it was the Police Impound lot and had nothing to do with them.

I kicked up a huge commotion, got absolutely nowhere, ended up giving up in the end (it was going to cost more to go to court).

What gets me is that the cop who took the report just sort of rolled his eyes and said "oh yeah, it happens all the time at the impound..".

[Blitz]

Liz's suggestion was a good one Chris, speak to the Ombudsman.

[DECIM8]

the impound is well known for theft .. if its impounded dont bother going back if its gone for a few days .. the one at enfield gets cars windows smashed and cars grafitied all the time... dont see the fun in it really.