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Need Help Now

hoony

By hoony,
in Western Australia

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hoony Mentor

hoony

Posted
Posted

okay everyone...

autosalon is in 11 days from now and i still haven't received my rear bar and my painter is waiting on it...

everything else on the car is done, i just don't have a rear bar!!!

i ordered the rear bar from monkey warehouse in queensland and i believe it was sent away last monday... 8 days ago from today...

nobody has come to my house to deliver nor have they gone to the painters workshop, i haven't been left anything in the mailbox either...

i just want to know where i stand and what i can do besides ask monkey warehouse directly for a consignment number...

i will be doing this tomorrow morning, i haven't been calling them the last two days because i expected it to arrive at home, of which it hasn't...

so, other than calling them tomorrow for a consignment number and then calling the courier company to chase up on it, is there anything i can do ie.

get them to send me another one, with next day postage? how much would that cost?

anything!!!

i am stressing out here, car looks so good but i need to sort out my rims too, there is way too much stress coming over me at the moment *shakes head* getting quite frustrated, courier companies and Monkey Warehouse themselves told me it shouldn't have taken more than 5 working days to arrive in Perth Metro...

it's been 6 already!!!

any constructive advice would be greatly appreciated, cheers

Andrew

/mod edit: Caps lock jesus.

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viet_boi Mentor

viet_boi

Posted
Posted (edited)

should call them up and get tracking number and that, only way you can find out.

even if you ask them to send another one, will take another 5 days for that one to come in. less time to work on it.

should be in this week i reckon

Good luck with it and cant wait to see it at autosalon :banana:

Edited by viet_boi
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infamous_t Veteran

infamous_t

Posted
Posted

Generally normal freight stuff east-west coast only travels 2 days of the week, so if you just missed one date, it should be here in 2-3 days tops... call them and ask for tracking details.

btw... give me a pm/call about my stereo shit you owe me for, when the stress of Autosalon is gone.

Cheers :laugh:

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kx2fity Collaborator

kx2fity

Posted
Posted

Number of factors to consider:

Did the company take it to courier the day you payed for it?

Did the courier put it on the first available vehicle etc?

Has the courier been delayed or had priority listings?

Has the depot in Perth actually sorted through there crap and got the product out to you?

Has some amateur courier delivery person been to house and left a note etc?

I ordered a kit for my Gtr from a reputable company who is a major sponsor of SAU - they told me it would take 5-7 days to arrive! It took nearlly 3 months for the kit to arrive!

The company would not answer my emails, so I tried calling a number of times and the blame simpley kept getting handed off; the courier was at fault, the depot has lost it, its fallen of the truck etc!

Haha In the end I got my old lady on the phone and she threatend them etc and finally got the name of courier company and depot! Turns out it had been sitting in perth for 2 and a half months and they had overlooked it and to go with that when they came to deliver it; they simpley dumped the kit at the front door and left, I was working away at the time and had to get a friend to go get it out of the front yard before it was knicked!

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R DIRTY 3 Grand Master

R DIRTY 3

Posted
Posted

I would not stress until you have spoken to the them and got a consignment number to track it.

Most companies these days have an online tracking system.

Its not uncommon that for bigger items they will be left off the local delivery truck to fit in 20 smaller items. If your item was not marked "EXPRESS" then they can take 10-14 days to deliver. With this in mind, you may find its sitting on a dock somewhere and a phone call to explain whats happening may propmt them to make room.....or you could arrange to pick it up.

But dont stress until you have taken those steps first :laugh:

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Pattygtst Veteran

Pattygtst

Posted
Posted

Mate i got my skirts from the same place not so long ago took about 8 days,

Just get the star trak consignment number and code cause thats the courier company they use, must get both

And they will tell you exactly where it was.

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