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JImports
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JImports Proficient

JImports

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Hi

I've received an email from Blitz in regards to my Business Trader Subscription. Apparently, it's expired and my account has been locked for an entire month.

However, when I check my Paid Subscriptions screen, it shows that my subscription is due to expire on 6 March 2009.

Initially when we paid our subscription, there were delays in getting us established and Rebecca extended our subscription until 1 April 2009.

-----Original Message-----

From: SAU Trader Admin [mailto:[email protected]]

Sent: Wednesday, 19 March 2008 1:12 PM

To: [email protected]

Subject: RE: New Subscription Purchase

Hi Thuy,

Apologies for not having responded earlier, this is the first I have heard of your payment.

I am not quite sure why I haven't received anything earlier reading your subscription, I will look into this.

I have activated your account and will give you the next few weeks free for the inconvenience. So your next subscription won't be due until 1 April 09.

Again sorry for inconvenience, let me know if you have any questions.

Rebecca

SAU TraderAdmin

I have sent an email to '[email protected]" regarding this matter, but haven't received a reply. I have also created a ticket on the Help Desk. No reply. Nor have my rights been reinstated.

Could someone please look into this matter and resolve it as soon as possible ? I haven't done anything wrong and not getting any sort of assistance from admin.

Regards

Thuy

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https://www.sau.com.au/forums/topic/241003-business-trader-subscription/
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  • 2 months later...
JImports Proficient

JImports

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Posted (edited)

It has been 2 months since I posted this thread and I still haven't had a response from PranK or any of the mods or admin members.

This is the initial PM I get from Blitz:

post-48578-1230677616_thumb.jpg

I check my Subscriptions and it states that my Trader account expires on the 6th March 2009.

post-48578-1230676947_thumb.jpg

In fact, my Trader account expiry date should be 1st April 2009 according to my email with Rebecca when I first joined the forum:

post-48578-1230677933_thumb.jpg

I have sent PMs to Blitz, funkymonkey, PranK and SAUTraderAdmin. Only Blitz has read my PM according to the message tracker:

post-48578-1230677066_thumb.jpg

I even create ticket at the Help Desk:

post-48578-1230678398_thumb.jpg

Still no response. From anyone.

I've paid the $550 charged to become a trader on the forum. However, my account is locked so that I can't create threads.

I have been polite about this. Been patient while contacting those that are SUPPOSED to look after the forum and its' members.

If you had paid someone $550 and then didn't receive the goods/services in return, what would you do ? You contact the seller to find out what went wrong. However, the seller doesn't respond to your emails or PMs, you'd be left feeling scammed.

So, is SAU trying to scam me ?

Or is there someone with a grudge against me, making it difficult for me to trade on here?

Which probably explains the silence from the mods and admin team. I know that this problem isn't difficult to fix nor will it take a huge amount of time. Just needs someone to actually bother to do it.

Who do I need to contact to resolve this ?

Edited by JImports
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