Jump to content
SAU Community

Customer Service Seminar offer to all import related industries...

RTFGTR
 Share

Recommended Posts

RTFGTR Proficient

RTFGTR

Posted
Posted

Is it just me or is everyone in the import industry overly optimistic when it comes to telling customers how long they can expect to wait for anything. I have gone through the same old story with every step of this process.

I received my final invoice on Friday last week and paid it on Monday morning (shipping etc.) Lady at company organising this said "as soon as you pay and payment has been cleared you car will be put on a truck and you should receive it by Thursday - Friday this week at the latest" I called this morning to see if I was lucky enough to get the Thursday delivery... car is still in Brisbane and probably wont be with me now till next Thursday! Fair enough, but if was told this from the start I would not have got up this morning @ 5.00am because I was dreaming about my car arriving today. I reckon these people need to attend a customer satisfaction seminar (I will organise it myself) and learn some basic skills like "OVERPROMISING" and "ANSWER THE PHONE" techniques that I think may be beneficial to the survival of the business.

Anyway, nothing a couple of jugs can't temporally fix

:D

raz0r$harP.UK Grand Master

raz0r$harP.UK

Posted
Posted

It's nothing that most of us haven't been through Robin! Once you get your car, trust me you'll look back and laugh at the hoops you've had to jump through.. :mad:

RTFGTR Proficient

RTFGTR

Posted
  • Author
Posted
Just curious - why did your car get shipped to Brissy, not Melbourne ??

As to all the delays, I think its just a fact of life - people would rather be optimistic than pessimistic to a customer.

Car was sent to Brissy because I think it is far cheaper to ship there and road freight the rest of the way >> to Melbourne. Ocean and Road Freight was just shy of $1000. I was expecting %1700+ so thats a bounus.

SteveL Mentor

SteveL

Posted
Posted
Car was sent to Brissy because I think it is far cheaper to ship there and road freight the rest of the way >> to Melbourne. Ocean and Road Freight was just shy of $1000. I was expecting %1700+ so thats a bounus.

I see.....I will be interesed to compare with the cost for my car which is coming direct to Melbourne.

I've been doing some research into the cost of shipping cars Japan->Melb and export companies in Japan quote $US60-$US70 per cubic metre for a car shipped to ports on the east coast of Australia. I couldn't find figures for a GTR, but one company had an R32GTSt at the equivalent of about 10 cubic metres, which would be the same for GTR more or less. That means around $US700 or about $A1000 which is quite a bit less than I was originally quoted ($A1500), but there might be other factors involved that I'm not seeing.

RTFGTR Proficient

RTFGTR

Posted
  • Author
Posted
I see.....I will be interesed to compare with the cost for my car which is coming direct to Melbourne.

I've been doing some research into the cost of shipping cars Japan->Melb and export companies in Japan quote $US60-$US70 per cubic metre for a car shipped to ports on the east coast of Australia.  I couldn't find figures for a GTR, but one company had an R32GTSt at the equivalent of about 10 cubic metres, which would be the same for GTR more or less.   That means around $US700 or about $A1000 which is quite a bit less than I was originally quoted ($A1500), but there might be other factors involved that I'm not seeing.

GTR is 10.646 CM3 @ 1430KG's - Ocean freight to Brissy from Japan was $970.00 AUS - Maybee this is industries attempt at overpromising? All other charges that tag along with shiiping came to a total of $1140 something. Do not have any idea about straight to Melb.

But the total cost included road freight to my door, no extra charge for road freight that I could see on the invoice.

Beer Baron Grand Master

Beer Baron

Posted
Posted
GTR is 10.646 CM3 @ 1430KG's - Ocean freight to Brissy from Japan was $970.00 AUS - Maybee this is industries attempt at overpromising? All other charges that tag along with shiiping came to a total of $1140 something. Do not have any idea about straight to Melb.

But the total cost included road freight to my door, no extra charge for road freight that I could see on the invoice.

That's right BR. Kiwi include road freight to you from Brisbane in their shipping charges. Where you happy with them? Anything nicked? stereo etc?

Richard

RTFGTR Proficient

RTFGTR

Posted
  • Author
Posted
That's right BR. Kiwi include road freight to you from Brisbane in their shipping charges. Where you happy with them? Anything nicked? stereo etc?

Richard

Wish I could tell you... still dont have the car yet! It was meant to be in Melb. yesterday

:)

Beer Baron Grand Master

Beer Baron

Posted
Posted

D'oh!

Anyway, I look forward to hearing if it arrives ok (with stereo, boost controller etc intact).

Fingers crossed for you mate.

Richard

  • 3 weeks later...
Beer Baron Grand Master

Beer Baron

Posted
Posted

Black robin:

I see the cars arrived, I'd love it if you could give me some info on what you thought of Kiwis service, and if the car arrived undamaged and with removeable bits intact (boost controller etc).

Cheers,

Richard

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing


  • Latest Posts

    • Murray_Calavera
      Quieter performance exhausts (or muffler add-on options)

      By Murray_Calavera · Posted

      Nope.    Grab a varex and turn it down as you get close to home, win win? 
    • f00stx
      Quieter performance exhausts (or muffler add-on options)

      By f00stx · Posted

      So, I've had my V36 for about a month now and have already copped an "excessive exhaust noise" notification from QLD TMR, reported by someone in my local area. It's a twin as per the original, and can have a bit of a throaty note to it when idling cold 😄 and if I do get up it a bit, it can be noisy, but it did pass a roadworthy inspection before sale, so.... ... but in the interest of being a good neighbour, I do want to quieten it down a bit. Is anyone here running a quiet aftermarket cat-back on their V36 or 370Z? And the big, bold question: does an aftermarket cat-back really make much of a performance difference on these cars?
    • GTSBoy
      New kid on the block

      By GTSBoy · Posted

      The wiring diagram for the R33 RB25 is freely available, and is essentially the same same as most other RBs (just with differences as to which pin # does which job). To get the ECU to power up, you just need to provide power to the ECCS relay, and have the other power feeds that come in from the top left of the wiring diagram (wrt the ECU) that give perma power to the fuel pump relay, the ECU itself, etc etc, all connected. When you put power on all these it will just come to life. It's pretty clear from the diagram what needs to happen. Just follow the lines from the 12V + supply stuff in the top left over towards the ECU. I've even posted snips of such diagrams (not for vanilla 25, I think for Neo and 26) to various threads here in the last few months, talking about what it takes to get the fuel pump and FPCM up and going. Search these up and they will help get you started on doing the same with the vanilla 25 diagram. Hell, for all I know, I've done the same with that one in years past and have forgotten.
    • Duncan
      New kid on the block

      By Duncan · Posted

      Yep...so unless someone posts up the answer you will need to probe from the ECU connector to the dash plug with a multi meter in continuity mode to trace the wires.  Note the ECU has multiple - and + (and across different key settings - Battery, IGN and Start) and most likely the power is fed from the connector(s) that is normally near the left hand headlight.
    • Songo
      New kid on the block

      By Songo · Posted

      Thanks Duncan, I am actually just trying to get the Rb turning and running with the RB25DET S2 original loom itself  I am just trying to get it going outside the body and not thinking about the S15 or trying to match anything to the S15 loom at all I am only trying to see if anyone has done this and what pin they found to be the ignition trigger and ECU+/- on the dash connector, that's about it. Thanks  
×
×
  • Create New...