Yeah well I've been trying to call them today (Left two messages)... There is an american recorded voice on the other end, no-one seems to answer and I havent got a call back all day. They sound seriously dodgey, and I'm doubting that they have an Australian branch at all - its probably diverted to USA offices. Sure, it's related to washington, but a company that has this sort of shit raised against them is bound to be less than completely trustworthy..
Insurance companies arent something you want to take a punt on - especially when it could mean having to pay out for a $100,000 merc that you accidentally wrote off when your insurance company turns out to be a bunch of dodgey pricks from the USA! Im sure you catch my drift!
Insure with these guys by all means - just dont start a whining thread when they f*ck up your claim and you lose your car, or you have to pay out for the medical bills of a child you ran over when your insurance company leaves you high & dry!!
Im just saying - be careful