I've said it a number of times, but I think Nathan is one of the good'uns. He's straight forward, gets things done quickly and there is never any nonsense.
I'll give you a few examples.
1) I booked my car in to get the injectors cleaned. When I dropped it off he noticed it was idleing high: I said that I would also like to get the timing checked and reset. Got the bill, and he didn't charge me for the idle reset or timing check/reset. Sure they are quick jobs, but he has every right to charge for them.
2) A gasket blew on the exhaust side of my engine. I lived with it for a few weeks but it was getting worse. I rang Nathan on a Friday to ask him about some parts. Before I could even get to that, he offered to open up specially on Saturday so I could bring the car down and he could have a look.
When I said (feeling rather guilty) that I would give it a go myself, but needed a few parts, he ordered them in for me, suggested some others I hadn't thought about. I asked him if he could order in some of the annoying washers for the turbo oil and water lines: he gave me a bunch of them for free.
That's the kind of bloke he is, and that's why I always try and get any work on my car done there.
Lucien.