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12DFY

By 12DFY,
in Queensland

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12DFY Collaborator

12DFY

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My understanding is that the second you pay the excess you are admitting fault or you are taking responsibility for the accident and the damages incurred...

Id be very very clean to them in the morning about asking the right questions like "Wwy your paying the excess" and "When you will be getting the excess refunded???"

I would use those words and ask for confirmation in writing and write down the names of the people you are speaking to in the call centres...

Thanks for the advice, that is a VERY VERY good point. Will document all conversations with them tomorow and make sure everything is clear cut. Will cover my rear end as best I can. I do not want to admit liability as it was from no fault of my own. I obviously am a bit of a newbie at dealing with insurance so any other advice you recommend keep it coming. It is getting noted!!!!!!!!!!!!!

12DFY Collaborator

12DFY

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Insurance company still making us pay upfront for the car. However I have confirmation that they will go after offending party for full value of the repairs including our excess. I have it in writing so all should be ok

Col-GTSX Grand Master

Col-GTSX

Posted
Posted

So once that has happened you will get your excess back???

Have they set a dead line to conduct this???

Which insurance company is it???

I called RACQ which does my S15 and they said there would be no charge at all if i hit a dog and i got the owners info. They said that the car would be repaired asap and they would go after the owners for the total claim not just the excess...

Justcar on the other hand who does my r33 said that they would charge the $350 excess and then refund would take place within 30 days of payment and the car would be repaired asap...

pear Mentor

pear

Posted
Posted

I just check with a friend in the insurance industry.

He said it’s common for the owner of the vehicle to pay the excess. IF they recover the cost from the owner of the dog, they will refund the $$

BUT, if you kick up a fuss about paying the excess, they MAY be slow to organise the repairs… always the way!

He said different companies will handle it in different ways – as Col stated above.

Good luck!!

12DFY Collaborator

12DFY

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The insurance company is Suncorp, cant complain about their service as of yet as the car was tended to promptly and will be given back later today.

They will reimburse the excess when they retrieve the money from the other party involved. No set time limit that they told me but will look into that as well!!

Thanks guys

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