i have only shopped at autobarn virginia. i will never shop there again, and i let as many ppl know as i can never to shop there... sure they are a bit expensive, but if price is a problem go online. sure some of the staff aren't complete experts, but they always tried to help.. my problem was when i bought a faulty product, that was proved faulty, no fault of mine in any way, and when i went to take it back i was treated like a complete piece of idiotic shit by some wanker who "had been a mechanic on race cars for 25 years" and had never seen this problem, there for there must not be any problem. 3 visits to the store to confront the manager were a waste of time, as he had always "just popped out" my phone calls went unreturned etc etc. a customer service nightmare really. but each and every time i went in there staff made it VERY clear that a refund/ store credit would not be an option, it was just too bad, and there is no refund policy on used products..WTF??? all i wanted was to return my faulty product, and get some store credit or my money back, as this bullshit had gone on for over a month, so i went out and got the same product in a different brand (one that works). finally i called the office of fair trading and followed their advice, sending a letter to the store manager. he contacted me a few days later saying that they intended to give me a refund the whole time(f**king lies), and to come in and get it.