Jump to content
SAU Community

Recommended Posts

just thought id give an update bout my over sized internetz yo' bill....

yup, apparrently i downloaded nearly 20 gig,

the way i was keeping track of it, is ''outdated'' as i have the ''old modem'' (words of indian/asian from optus)

so...therefore, on the 26/3/09 when i checked my usage (last day of billing cycle) it said 6 gb downloaded, it was in fact nearly 20.

they failed to tell me about this, my download speed didnt even slow down!

do i have a leg to stand on here? may to get the bill reduced? pete? anyone? question mark??

just thought id give an update bout my over sized internetz yo' bill....

yup, apparrently i downloaded nearly 20 gig,

the way i was keeping track of it, is ''outdated'' as i have the ''old modem'' (words of indian/asian from optus)

so...therefore, on the 26/3/09 when i checked my usage (last day of billing cycle) it said 6 gb downloaded, it was in fact nearly 20.

they failed to tell me about this, my download speed didnt even slow down!

do i have a leg to stand on here? may to get the bill reduced? pete? anyone? question mark??

Bend over and use lots of vaseline! :D

Tracy use to work for the Optus complaints dept (for people like you) and there's not much you can do sorry. :D

just thought id give an update bout my over sized internetz yo' bill....

yup, apparrently i downloaded nearly 20 gig,

the way i was keeping track of it, is ''outdated'' as i have the ''old modem'' (words of indian/asian from optus)

so...therefore, on the 26/3/09 when i checked my usage (last day of billing cycle) it said 6 gb downloaded, it was in fact nearly 20.

they failed to tell me about this, my download speed didnt even slow down!

do i have a leg to stand on here? may to get the bill reduced? pete? anyone? question mark??

Absolutely. If the AUP was not working then its grounds for a reduction - providing that there is no clause in the terms and conditions which waive liability if the meter isnt working properly...

I'd call the telecoms ombudsman - they handle broadband complaints. tell them that you checked on the last day of the billing cycle and that it reported 6gb and not 20. If optus has changed the way the meter works/have broken the traffic accounting system without notifying you or providing a viable alternative then they have no option but to refund the difference. You'll still have to pay the excess 1GB naturally but with enough kicking and complaining I think you have a good leg to stand on here, especially if they provided the modem (im assuming you're checking the download usage by your modems inbuilt meter rather than a website on optus?)

regarding slowdowns - either you get a capped limit and anything over is free but on dialup speeds, or you get full download speed and any excess is charged on a per megabyte rate - its one or the other and you'd be best off clarifying exactly what here, because its one or the other.

-D

its there fuukin fault really for giving me a device that misleads usage!

haha, they even said if i wasnt happy with the service, i could pay another grand and cut the contract early by 7 months....

fuuk you optus.

yeah ben, i check usage on the stats tab (from the modem)

they said since the new modem has been released, the old one (mine) doesnt count correctly.

Well then they're up shit creek for not a) supplying you with a modem and b) notifying you of the change.

You'll win. Easy.

-D

the ombudsman agrees, i have to call optus, and request a stop credit management.

i have to pay 49.98 (usual bill) and optus has 10 days to respond to the TIO in regards to the 1003.98

Good work! Its amazing how many times these arsehole internet providers try and shaft you. Always the big guys like Optus and Telstra (telecoms companies providing internet as a service)... I can guarantee you that Adam and Internode wouldn't pull that nonsense (Adam and Internode being primarily internet providers and not massive corporations trying to get more for their shareholders)...

I think Optus will argue that since your modem showed 6 gig out of the 5 gig limit that they're entitled to an additional $150 - this might be the only problem you'll have, but even still $200 is much better than $1100 - if you can get away with $50 only then that'd be ideal..

In the meantime, I'd advise everyone out there (in SA at least) to switch to either Adam or Internode - you'll get one hell of a better deal.

-D

cheers for the advive there Ben, much appreciated!

my mate is with internode, after his download limit, his speed is cut down, and DOESNT get charged for over use.

guess where ill be taking my custom soon.

i dont mind paying 200 bucks, fair nuff, but over $1000 for 1 month internet? c'mon, get real.

Guest
This topic is now closed to further replies.



  • Similar Content

  • Latest Posts

    • Even more fun, leave all the ADAS stuff plugged in, but in different locations, hopefully avoid any codes!   And honestly, all these new cars with their weird electronics. Pull all the electronics out Duncan, and just shove an aftermarket ECU and if needed a trans controller in, along with a PDM. Make it run basic but race car styled!
    • To follow up a question from earlier too since I had the front bar off again (fking!) This is what is between the bumper and the drivers side wheel And this is the navigator side, only one thing but its a biggy! So basically....no putting coolers in the wheel arches without a lot of moving other stuff. Assuming I move to properly race prepping this car I'll take that job on and see how the computers respond to removing a whole bunch of ADAS modules
    • So I prepped the car for another track day on Wednesday (will be interesting to see coolant temps post flushing out and the larger reservoir, with a forecast of 3-14 being 20o cooler than last time I took it out). Couple of things to mention; since I am just driving the car and not taking a support vehicle, I took the rear seats out and just loaded the back up Team Trackday style. Look at all that space! To cover off removing the rear seat....it is weird (note the hybrid is probably different because it wouldn't have folding rear seats) Basically, you remove the lower seat base, very similar to a r series but it is a clip that pulls forward to release the base rather than it being bolted down. Easy Then, you need to remove the side section of the rear seat on each side. There is a 14mm head nut at the bottom of the side piece, the it slides upwards off a hook at the top to release; you also need to unhook the seatbelt from the loop at the top. Then the centre piece is weird. You need to release/fold the seats forward with the tab in the boot on each side From there, there are 2,x12mm headed bolts holding the rear of each seat to the folding bracket, under the trim between the rear seat and the boot (4x christmas tree clips there, they suck). The seat is out but you can see where the bolts attach to the bracket
    • As discussed in the previous post, the bushes in the 110 needed replacing. I took this opportunity to replace the castor bushes, the front lower control arm, lower the car and get the alignment dialled in with new tyres. I took it down to Alignment Motorsports on the GC to get this work done and also get more out of the Shockworks as I felt like I wasn't getting the full use out of them.  To cut a very long story short, it ended up being the case the passenger side castor arm wouldn't accept the brand new bush as the sleeve had worn badly enough to the point you could push the new bush in by hand and completely through. Trying a pair of TRD bushes didn't fix the issue either (I had originally gone with Hardrace bushes). We needed to urgently source another castor arm, and thankfully this was sourced and the guys at the shop worked on my car until 7pm on a Saturday to get everything done. The car rides a lot nicer now with the suspension dialled in properly. Lowered the car a little as well to suit the lower profile front tyres, and just bring the car down generally. Eternally thankful for the guys down at the shop to get the car sorted, we both pulled big favours from our contacts to get it done on the Saturday.  Also plugged in the new Stedi foglights into the S15, and even from a quick test in the garage I'm keen to see how they look out on the road. I had some concerns about the length of the LED body and whether it'd fit in the foglight housing but it's fine.  I've got a small window coming up next month where I'll likely get a little paint work done on the 110 to remove the rear wing, add a boot wing and roof wing, get the side skirt fixed up and colour match the little panel on the tail lights so that I can install some badges that I've kept in storage. I'm also tempted to put in a new pair of headlights on the 110.  Until then, here's some more pictures from Easter this year. 
    • I would put a fuel pressure gauge between the filter and the fuel rail, see if it's maintaining good fuel pressure at idle going up to the point when it stalls. Do you see any strange behavior in commanded fuel leading up to the point when it stalls? You might have to start going through the service manual and doing a long list of sensor tests if it's not the fuel system for whatever reason.
×
×
  • Create New...