Jump to content
SAU Community

Recommended Posts

Just having a whinge really, but the Autobarn I go to is absolutely hopeless!

I have ordered a whole bunch of stuff (oil, gauges, clamps, hose, headunit, etc but not all at once) and never EVER heard back from them. Put my name down and all my contact details, but nothing. Even went in there once to see what was going on after 2 weeks, and noone had any idea.

Yesterday was the last straw, went in to get a T piece and the guy I spoke to said the size I was after doesn't exist! Went to Repco, and bam, had a whole packet of 'em!

Looks like Autobarn have lost a customer and Repco gained one.

Anyone else had exceptionally poor service from an Autobarn store?

PS: It might be because it's a country Autobarn, noone seems to give two squirts. City stores might be different.

Link to comment
https://www.sau.com.au/forums/topic/26647-how-crap-is-your-local-autobarn/
Share on other sites

  • Replies 40
  • Created
  • Last Reply

Top Posters In This Topic

Like any of the chain stores these days service and knowledge have been disposed of. It's obviously too expensive to employ people who know what they are talking about and stock quality products.

A good example is any large hardware store. When was the last time you saw good quality screws and fasteners instead of that crap stuff? Or had someone on hand who actually knew about the product they are selling?

The auto parts chains are the same as the hardware chains (common parent companies probably). You may as well go to K-mart, Big W, etc. At least you can combine all your inadequate advice experiences under the one roof. :)

Although I`m not in Oz anymore, thats one of the things I remember most that made me cringe... being told by a 20-year-old shop assistant that something doesn`t exist (when it does).

I think it`s a stuck up pride thing, rather than admit that they don`t know shit and are just working there coz their Dad told them to, they just dust you off. Losers.

Well, not at K`s Online Garage!!!:)

One of the super cheap auto stores here in perth is the worst place in the world!

Used to be marlows ofcorse, but now its run by school kids who dont know anything!

The place is a mess, there not trained properly and all they do is stuff around in the store anyway.

I did the same thing and went next door to repco.

Originally posted by Driver

One of the super cheap auto stores here in perth is the worst place in the world!  

Used to be marlows ofcorse, but now its run by school kids who dont know anything!

The place is a mess, there not trained properly and all they do is stuff around in the store anyway.

I did the same thing and went next door to repco.

Is that place across the road from a shopping mall called "La Plaza"? I think it`s next to an Import dealership as well?

If it is, I went in there one time, and those guys (I think they`re Malaysian) thought they knew EVERYTHING about Japan, when, in actual fact, they didn`t know anything. It`s like an Ozzie saying he knows everything about... Alaska.

well, i must say that the autobarn in mornington (vic) is a POS. I went in there and they dont even have performance parts. Its more just oil filters etc.

However, my local autobarn store when im on holiday is tweed heads and its good. 1 guy owns TWUBLE celica, another a very nice v8 ute, another a WRX and another a skyline... so between them they actually know what they are talking about..... and i always get gooood discounts from them.

supercheap on the other hand is super crap. The fact that a 16 yo school girl can get a job at an auto store is crap. Apart from being generally useless people, the employees at supercheap have no knowledge on cars and trying to get help there can be a pain... so i steer clear unless i know what im after.

It really gives me the shits to be honest. You read the Autobarn Hot Products catalogue full of Blitz performance gear, Autometer gauges, top quality stuff and you think to yourself "wow, they've got some pretty good stuff in there, they must know what they are doing" then you go in...OMG, never again.

Super Cheap Auto...talk about the biggest f*#&ing excuse for a auto store. It reminds me of all the B grade movies I've seen.

What I don't get is, Autobarn has got a bloody suped up Supra and Super Cheap sponsor V8 Super cars I believe. So obviously someone knows what they're doing in these companies, why can't they instil it in their employees??

Actually, now that I think about it, they probably outsource all the work on these cars and just whack an Autobarn graphic on it to look like they know what they're doing.

Well, have just started using Repco, so hopefully they are better. Might just have to cut my loses and use online stores like autospeed and MYC, at least they are setup by and run by people who know their stuff.

So much for buying local...

This thread is pretty clean so far guys but please make sure it doesn't turn into an Autobarn Sledge-fest or will have to be closed.

For the record I quite like my local Autobarn, although smaller than the local Super-Cheap they have a much nicer layout and friendlier staff. They may not know everything, no one does - except mothers, but if you know what it is you are chasing it's no worries.

I've never had a problem with them.

I went to Autobarn (Auburn) for the first time last weekend to get some thermal wrap and the guy was friendly and helpful. He has a Skyline himself so we talked a bit about them and mods. He even recommended a good oil to get for my next service (Motul). I take this advice as being good as I was planning on getting Motul anyway :P

The only "complaint" I guess I would have is about the prices of their performance gear. They sell a few different performance bits (including PowerFC's), but the price is usually quite high. Some of it was reasonable (Blitz dump pipe for around $300) but I think rather than keep stock of a limited amount of stuff they should offer a wider range and only get it in when the customer wants it. That would lower their costs (less stock on hand) and also give their customers better options. I think their PowerFC's without hand controller was around $2000.

Originally posted by cobo_11

...

What I don't get is, Autobarn has got a bloody suped up Supra and Super Cheap sponsor V8 Super cars I believe. So obviously someone knows what they're doing in these companies, why can't they instil it in their employees??  

Actually, now that I think about it, they probably outsource all the work on these cars and just whack an Autobarn graphic on it to look like they know what they're doing.

....

You honestly don't think they work on the cars do you? Just look at K-Mart Racing, Pedders' rally car, etc. They write the cheques and bask in the glory, that's what sponsorship is all about. :uh-huh:

i work for repco and the other day i went to my local super cheap(full of school kids) and asked one of them if they sold mothers plastic cleaner for my head lights (repco does not sell it any more) this fella couldnt give me a straight answer kept saying u could use this and this bla bla bla, i told him dont worry about it and i eventually found it. i dont think they have a clue some of them.

Yeah I went to a Super Cheap and asked for a particular NGK spark plug. They had no idea and pointed me in the directino of where they keep em. They didnt have it, I asked, and they said they cant get it in.. and they didnt even bother to look in a book or ring a supplier. Faggots...

Originally posted by red900ss

You honestly don't think they work on the cars do you? Just look at K-Mart Racing, Pedders' rally car, etc. They write the cheques and bask in the glory, that's what sponsorship is all about. :uh-huh:

I'd be happy to give them glory to bask in :P

You just have to remember that these guys are not car experts, they are just poorly paid and trained retail staff. When you consider the number of lines these stores carry its no wonder you can get wrong answers.

Surely you're better to buy stuff thru a good workshop (except consumables etc)

And Dino, I'm wondering about those good quality screws you mentioned in your first post :confused:

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now



  • Similar Content

  • Latest Posts

    • So this being my first contribution to the SAU forums, I'd like to present and show how I had to solve probably one of the most annoying fixes on any car I've owned: replacing a speedometer (or "speedo") sensor on my newly acquired Series 1 Stagea 260RS Autech Version. I'm simply documenting how I went about to fix this issue, and as I understand it is relatively rare to happen to this generation of cars, it is a gigantic PITA so I hope this helps serve as reference to anyone else who may encounter this issue. NOTE: Although I say this is meant for the 260RS, because the gearbox/drivetrain is shared with the R33 GTR with the 5-speed manual, the application should be exactly the same. Background So after driving my new-to-me Stagea for about 1500km, one night while driving home the speedometer and odometer suddenly stopped working. No clunking noise, no indication something was broken, the speedometer would just stop reading anything and the odometer stopped going up. This is a huge worry for me, because my car is relatively low mileage (only 45k km when purchased) so although I plan to own the car for a long time, a mismatched odometer reading would be hugely detrimental to resale should the day come to sell the car. Thankfully this only occurred a mile or two from home so it wasn't extremely significant. Also, the OCD part of me would be extremely irked if the numbers that showed on my dash doesn't match the actual ageing of the car. Diagnosing I had been in communication with the well renown GTR shop in the USA, U.P.garage up near University Point in Washington state. After some back and forth they said it could be one of two things: 1) The speedometer sensor that goes into the transfer case is broken 2) The actual cluster has a component that went kaput. They said this is common in older Nissan gauge clusters and that would indicate a rebuild is necessary. As I tried to figure out if it was problem #1, I resolved problem #2 by sending my cluster over to Relentless Motorsports in Dallas, TX, whom is local to me and does cluster and ECU rebuilds. He is a one man operation who meticulously replaces every chip, resistor, capacitor, and electronic component on the PCB's on a wide variety of classic and modern cars. His specialty is Lexus and Toyota, but he came highly recommended by Erik of U.P.garage since he does the rebuilds for them on GTR clusters.  For those that don't know, on R32 and R33 GTR gearboxes, the speedometer sensor is mounted in the transfer case and is purely an analog mini "generator" (opposite of an alternator essentially). Based on the speed the sensor spins it generates an AC sine wave voltage up to 5V, and sends that via two wires up to the cluster which then interprets it via the speedometer dial. The signal does NOT go to the ECU first, the wiring goes to the cluster first then the ECU after (or so I'm told).  Problems/Roadblocks I first removed the part from the car on the underside of the transfer case (drain your transfer case fluid/ATF first, guess who found out that the hard way?), and noted the transfer case fluid was EXTREMELY black, most likely never changed on my car. When attempting to turn the gears it felt extremely gritty, as if something was binding the shaft from rotating properly. I got absolutely no voltage reading out of the sensor no matter how fast I turned the shaft. After having to reflow the solder on my AFM sensors based on another SAU guide here, I attempted to disassemble the silicone seal on the back of the sensor to see what happened inside the sensor; turns out, it basically disintegrated itself. Wonderful. Not only had the electrical components destroyed themselves, the magnetic portion on what I thought was on the shaft also chipped and was broken. Solution So solution: find a spare part right? Wrong. Nissan has long discontinued the proper sensor part number 32702-21U19, and it is no longer obtainable either through Nissan NSA or Nissan Japan. I was SOL without proper speed or mileage readings unless I figured out a way to replace this sensor. After tons of Googling and searching on SAU, I found that there IS however a sensor that looks almost exactly like the R33/260RS one: a sensor meant for the R33/R34 GTT and GTS-T with the 5 speed manual. The part number was 25010-21U00, and the body, plug, and shaft all looked exactly the same. The gear was different at the end, but knowing the sensor's gear is held on with a circlip, I figured I could just order the part and swap the gears. Cue me ordering a new part from JustJap down in Kirrawee, NSW, then waiting almost 3 weeks for shipping and customs clearing. The part finally arrives and what did I find? The freaking shaft lengths don't match. $&%* I discussed with Erik how to proceed, and figuring that I basically destroyed the sensor trying to get the shaft out of the damaged sensor from my car. we deemed it too dangerous to try and attempt to swap shafts to the correct length. I had to find a local CNC machinist to help me cut and notch down the shaft. After tons of frantic calling on a Friday afternoon, I managed to get hold of someone and he said he'd be able to do it over half a week. I sent him photos and had him take measurements to match not only the correct length and notch fitment, but also a groove to machine out to hold the retentive circlip. And the end result? *chef's kiss* Perfect. Since I didn't have pliers with me when I picked up the items, I tested the old gear and circlip on. Perfect fit. After that it was simply swapping out the plug bracket to the new sensor, mount it on the transfer case, refill with ATF/Nissan Matic Fluid D, then test out function. Thankfully with the rebuilt cluster and the new sensor, both the speedometer and odometer and now working properly!   And there you have it. About 5-6 weeks of headaches wrapped up in a 15 minute photo essay. As I was told it is rare for sensors of this generation to die so dramatically, but you never know what could go wrong with a 25+ year old car. I HOPE that no one else has to go through this problem like I did, so with my take on a solution I hope it helps others who may encounter this issue in the future. For the TL;DR: 1) Sensor breaks. 2) Find a replacement GTT/GTS-T sensor. 3) Find a CNC machinist to have you cut it down to proper specs. 4) Reinstall then pray to the JDM gods.   Hope this guide/story helps anyone else encountering this problem!
    • So this being my first contribution to the SAU forums, I'd like to present and show how I had to solve probably one of the most annoying fixes on any car I've owned: replacing a speedometer (or "speedo") sensor on my newly acquired Series 1 Stagea 260RS Autech Version. I'm simply documenting how I went about to fix this issue, and as I understand it is relatively rare to happen to this generation of cars, it is a gigantic PITA so I hope this helps serve as reference to anyone else who may encounter this issue. NOTE: Although I say this is meant for the 260RS, because the gearbox/drivetrain is shared with the R33 GTR with the 5-speed manual, the application should be exactly the same. Background So after driving my new-to-me Stagea for about 1500km, one night while driving home the speedometer and odometer suddenly stopped working. No clunking noise, no indication something was broken, the speedometer would just stop reading anything and the odometer stopped going up. This is a huge worry for me, because my car is relatively low mileage (only 45k km when purchased) so although I plan to own the car for a long time, a mismatched odometer reading would be hugely detrimental to resale should the day come to sell the car. Thankfully this only occurred a mile or two from home so it wasn't extremely significant. Also, the OCD part of me would be extremely irked if the numbers that showed on my dash doesn't match the actual ageing of the car. Diagnosing I had been in communication with the well renown GTR shop in the USA, U.P.garage up near University Point in Washington state. After some back and forth they said it could be one of two things: 1) The speedometer sensor that goes into the transfer case is broken 2) The actual cluster has a component that went kaput. They said this is common in older Nissan gauge clusters and that would indicate a rebuild is necessary. As I tried to figure out if it was problem #1, I resolved problem #2 by sending my cluster over to Relentless Motorsports in Dallas, TX, whom is local to me and does cluster and ECU rebuilds. He is a one man operation who meticulously replaces every chip, resistor, capacitor, and electronic component on the PCB's on a wide variety of classic and modern cars. His specialty is Lexus and Toyota, but he came highly recommended by Erik of U.P.garage since he does the rebuilds for them on GTR clusters.  For those that don't know, on R32 and R33 GTR gearboxes, the speedometer sensor is mounted in the transfer case and is purely an analog mini "generator" (opposite of an alternator essentially). Based on the speed the sensor spins it generates an AC sine wave voltage up to 5V, and sends that via two wires up to the cluster which then interprets it via the speedometer dial. The signal does NOT go to the ECU first, the wiring goes to the cluster first then the ECU after (or so I'm told).  Problems/Roadblocks I first removed the part from the car on the underside of the transfer case (drain your transfer case fluid/ATF first, guess who found out that the hard way?), and noted the transfer case fluid was EXTREMELY black, most likely never changed on my car. When attempting to turn the gears it felt extremely gritty, as if shttps://imgur.com/6TQCG3xomething was binding the shaft from rotating properly. After having to reflow the solder on my AFM sensors based on another SAU guide here, I attempted to disassemble the silicone seal on the back of the sensor to see what happened inside the sensor; turns out, it basically disintegrated itself. Wonderful. Not only had the electrical components destroyed themselves, the magnetic portion on what I thought was on the shaft also chipped and was broken. Solution So solution: find a spare part right? Wrong. Nissan has long discontinued the proper sensor part number 32702-21U19, and it is no longer obtainable either through Nissan NSA or Nissan Japan. I was SOL without proper speed or mileage readings unless I figured out a way to replace this sensor. After tons of Googling and searching on SAU, I found that there IS however a sensor that looks almost exactly like the R33/260RS one: a sensor meant for the R33/R34 GTT and GTS-T with the 5 speed manual. The part number was 25010-21U00, and the body, plug, and shaft all looked exactly the same. The gear was different at the end, but knowing the sensor's gear is held on with a circlip, I figured I could just order the part and swap the gears. Cue me ordering a new part from JustJap down in Kirrawee, NSW, then waiting almost 3 weeks for shipping and customs clearing. The part finally arrives and what did I find? The freaking shaft lengths don't match. $&%* I discussed with Erik how to proceed, and figuring that I basically destroyed the sensor trying to get the shaft out of the damaged sensor from my car. we deemed it too dangerous to try and attempt to swap shafts to the correct length. I had to find a local CNC machinist to help me cut and notch down the shaft. After tons of frantic calling on a Friday afternoon, I managed to get hold of someone and he said he'd be able to do it over half a week. I sent him photos and had him take measurements to match not only the correct length and notch fitment, but also a groove to machine out to hold the retentive circlip. And the end result? *chef's kiss* Perfect. Since I didn't have pliers with me when I picked up the items, I tested the old gear and circlip on. Perfect fit. After that it was simply swapping out the plug bracket to the new sensor, mount it on the transfer case, refill with ATF/Nissan Matic Fluid D, then test out function. Thankfully with the rebuilt cluster and the new sensor, both the speedometer and odometer and now working properly!   And there you have it. About 5-6 weeks of headaches wrapped up in a 15 minute photo essay. As I was told it is rare for sensors of this generation to die so dramatically, but you never know what could go wrong with a 25+ year old car. I HOPE that no one else has to go through this problem like I did, so with my take on a solution I hope it helps others who may encounter this issue in the future. For the TL;DR: 1) Sensor breaks. 2) Find a replacement GTT/GTS-T sensor. 3) Find a CNC machinist to have you cut it down to proper specs. 4) Reinstall then pray to the JDM gods.   Hope this guide/story helps anyone else encountering this problem!
    • perhaps i should have mentioned, I plugged the unit in before i handed over to the electronics repair shop to see what damaged had been caused and the unit worked (ac controls, rear demister etc) bar the lights behind the lcd. i would assume that the diode was only to control lighting and didnt harm anything else i got the unit back from the electronics repair shop and all is well (to a point). The lights are back on and ac controls are working. im still paranoid as i beleive the repairer just put in any zener diode he could find and admitted asking chatgpt if its compatible   i do however have another issue... sometimes when i turn the ignition on, the climate control unit now goes through a diagnostics procedure which normally occurs when you disconnect and reconnect but this may be due to the below   to top everything off, and feel free to shoot me as im just about to do it myself anyway, while i was checking the newly repaired board by plugging in the climate control unit bare without the housing, i believe i may have shorted it on the headunit surround. Climate control unit still works but now the keyless entry doesnt work along with the dome light not turning on when you open the door. to add to this tricky situation, when you start the car and remove the key ( i have a turbo timer so car remains on) the keyless entry works. the dome light also works when you switch to the on position. fuses were checked and all ok ive deduced that the short somehow has messed with the smart entry control module as that is what controls the keyless entry and dome light on door opening   you guys wouldnt happen to have any experience with that topic lmao... im only laughing as its all i can do right now my self diagnosed adhd always gets me in a situation as i have no patience and want to get everything done in shortest amount of time as possible often ignoring crucial steps such as disconnecting battery when stuffing around with electronics or even placing a simple rag over the metallic headunit surround when placing a live pcb board on top of it   FML
    • Bit of a pity we don't have good images of the back/front of the PCB ~ that said, I found a YT vid of a teardown to replace dicky clock switches, and got enough of a glimpse to realize this PCB is the front-end to a connected to what I'll call PCBA, and as such this is all digital on this PCB..ergo, battery voltage probably doesn't make an appearance here ; that is, I'd expect them to do something on PCBA wrt power conditioning for the adjustment/display/switch PCB.... ....given what's transpired..ie; some permutation of 12vdc on a 5vdc with or without correct polarity...would explain why the zener said "no" and exploded. The transistor Q5 (M33) is likely to be a digital switching transistor...that is, package has builtin bias resistors to ensure it saturates as soon as base threshold voltage is reached (minimal rise/fall time)....and wrt the question 'what else could've fried?' ....well, I know there's an MCU on this board (display, I/O at a guess), and you hope they isolated it from this scenario...I got my crayons out, it looks a bit like this...   ...not a lot to see, or rather, everything you'd like to see disappears down a via to the other side...base drive for the transistor comes from somewhere else, what this transistor is switching is somewhere else...but the zener circuit is exclusive to all this ~ it's providing a set voltage (current limited by the 1K3 resistor R19)...and disappears somewhere else down the via I marked V out ; if the errant voltage 'jumped' the diode in the millisecond before it exploded, whatever that V out via feeds may have seen a spike... ....I'll just imagine that Q5 was switched off at the time, thus no damage should've been done....but whatever that zener feeds has to be checked... HTH
×
×
  • Create New...