Jump to content
SAU Community

Recommended Posts

When I lived in WA up until early last year I had Xspeed do all my work on my GTST.

I had to leave WA rather suddenly due to work (come back to the UK) and my car was work in progress for becoming a stage 1 car.

It had various stuff done such as Intercooler and clutch blah blah by Xspeed and I was very happy with the work they did over several months including services, belts etc. I even have them to thank for my car not getting pulverized by that hail storm.

I was hoping that Xspeed could have got PowerFC, coilpacks, boost controller done before I had to pack my car in a container and bring it back to the UK, but they couldn't get the PowerFC in time...in fact they were quite hard to get hold of themselves the last couple of weeks and my car was there for a while doing no much after having a clutch done.

So Hanson said he could fwd me the PowerFC, coilpack, boost controller to the UK. So paid for everything - including the work done, clutch etc - which was all part of the same invoice. This was perhaps a bit naive on my part but had a lot of things to organise moving back so just did it. So I left Hanson all contact details etc.

So result is nothing as a cynic might suspect. I did contact xspeed by email and heard nothing. Phoned up couple of times but must have been busy, and to be honest I can't be f**ked being fobbed off as I am fully aware there is nothing realistic I can do from several 1000's miles away and I am a realist about it.

Now Hanson may have sent the stuff for all I know and it got lost. I'm not saying he hasn't sent it, but SAU's you can just read what I wrote and decide yourself. :thumbsup:

I'm a reasonable man and accept if he forgot to send said items, we all can forget stuff.

I'm not accusing Hanson of anything so mods please don't delete just adding to forum my own experience of owning a GTST in WA and dealing with xspeed.

Thanks. Joe.

FYI my car is doing good and a tidy project on the go.

Edited by Tony de Wonderful
Link to comment
https://www.sau.com.au/forums/topic/384787-xspeed/
Share on other sites

  • Replies 45
  • Created
  • Last Reply

Top Posters In This Topic

i just cant comprehend how a business like that can stay in business so long with such poor customer service. 3 months they had my motor and they couldnt return any of my 5-6 calls, didnt get any info out of them until i went down there and confronted them, only to discover they hadnt done anything i'd asked and still insisted on charging me 1.5hrs of labour just to tell me what i already knew, which at $120/hr isnt cheap....

Link to comment
https://www.sau.com.au/forums/topic/384787-xspeed/#findComment-6138728
Share on other sites

Guys I didn't want this to turn into a general slag off xspeed thread, one reason is that is very negative and also it will probably get nuked.

I was saying what happened to me and was not making any specific allegations.

Like I said the work they did on my car over several visits and months was fine.

If I learned any of this it is that I was possibly too trusting about handing over money on a promise. I say possibly because that is just hypothetical as I am not making any allegation Hanson forgot to send me the stuff or just thought to cheat me. I simply don't know, but if I had to make an educated guess I know what I think.

I was also quite new to cars until recently and didn't know an intercooler from an oilcooler.:D

Link to comment
https://www.sau.com.au/forums/topic/384787-xspeed/#findComment-6138998
Share on other sites

we got an engine off them last year and even one of our mechanics said that the thing about them is: they have that "if u dont have money go elsewhere" sort of attitude.

Yah, $1700 to tune my HKS F-Con after a $800-1000 quote...

Guys I didn't want this to turn into a general slag off xspeed thread, one reason is that is very negative and also it will probably get nuked.

I was saying what happened to me and was not making any specific allegations.

Like I said the work they did on my car over several visits and months was fine.

If I learned any of this it is that I was possibly too trusting about handing over money on a promise. I say possibly because that is just hypothetical as I am not making any allegation Hanson forgot to send me the stuff or just thought to cheat me. I simply don't know, but if I had to make an educated guess I know what I think.

I was also quite new to cars until recently and didn't know an intercooler from an oilcooler.:D

Me too with my earlier cars, think they thrive off that sort've stuff :P . Oh well, I know better now.

Link to comment
https://www.sau.com.au/forums/topic/384787-xspeed/#findComment-6139014
Share on other sites

Workshops normally go by "If you don't have the money, go else where" because they are tired of people coming in for quotes and try to bargain the price down "Oh what if I take the front bar off for you? What if I help you?" or walk away with "Wow that is over priced".

Look at the car scene now, everyone is doing backyard jobs as it's cheaper and not every has money strapped, Shit like that takes ALOT of business away from the worlshops and now you can see why they are starting to take up other cars/4wd besides the usual japanese cars now.

Link to comment
https://www.sau.com.au/forums/topic/384787-xspeed/#findComment-6140582
Share on other sites

Workshops normally go by "If you don't have the money, go else where" because they are tired of people coming in for quotes and try to bargain the price down "Oh what if I take the front bar off for you? What if I help you?" or walk away with "Wow that is over priced".

Look at the car scene now, everyone is doing backyard jobs as it's cheaper and not every has money strapped, Shit like that takes ALOT of business away from the worlshops and now you can see why they are starting to take up other cars/4wd besides the usual japanese cars now.

whats your point..? why pay someone $120per/hour to take ya front bar off ? any monkey can do that.

maybe the workshops shouldn't have been so greedy in the first place, I mean $120per/hour to have an apprentice *( half the time ) work on ya car, I'm a business owner and I know there are overheads but come on............

Link to comment
https://www.sau.com.au/forums/topic/384787-xspeed/#findComment-6140925
Share on other sites

I got my Focus serviced at Ford, quote $300, charged $550. Same shit really.

No one offers fixed price work these days, as there are too many unknowns in engine work. However I do agree that workshops should keep the customer well advised of increase to the expected work before continuing.

Link to comment
https://www.sau.com.au/forums/topic/384787-xspeed/#findComment-6140929
Share on other sites

This is one of the reasons WA is more prone to doing the work yourself. A guy that i work with used to live over east and everything went to workshops, he comes over here and everyone is doing there own work.

$120/hr is the going rate nowdays, there are a few stealerships down here charging $140/hr. I charge not even half that and apparently i'm still expensive

Link to comment
https://www.sau.com.au/forums/topic/384787-xspeed/#findComment-6140964
Share on other sites

This is one of the reasons WA is more prone to doing the work yourself. A guy that i work with used to live over east and everything went to workshops, he comes over here and everyone is doing there own work.

$120/hr is the going rate nowdays, there are a few stealerships down here charging $140/hr. I charge not even half that and apparently i'm still expensive

Well we charge $132/hr ($120+ GST). Compared to the "stealerships" we are quite reasonably priced considering the types of cars we work on; places like the Audi Centre, Westpoint Star and Lexus of Perth all charge close to $200/hr from what I understand.

Link to comment
https://www.sau.com.au/forums/topic/384787-xspeed/#findComment-6141152
Share on other sites

dont go to auto classic's then or more importantly dont buy a newer model merc and oil and oil filter change on a merc last i heard was 2-2.5 hr job and it's $230p/hr and you still get slogged on top of that 190 for the filter and 275 for oil.

But back to the original topic when was the last time you tried to email or call Xspeed? im not a fan of the workshop but everyone out there is still trying to make ends meat at the end of the day. It may even still be possible that they havent sourced you the Fc yet as rb25 fc unit's from what i hear are redundant and are no longer being made, but still they could at least send you the boost controller and coil packs if they have already been sent and just lost in transit

Edited by Nak
Link to comment
https://www.sau.com.au/forums/topic/384787-xspeed/#findComment-6141433
Share on other sites

Guest
This topic is now closed to further replies.



  • Latest Posts

    • Update 3: Hi all It's been a while. Quite a lot of things happened in the meantime, among other things the car is (almost) back together and ready to be started again. Things that I fixed or changed: Full turbo removal, fitting back the OEM turbo oil hardlines. Had to do quite a bit of research and parts shopping to get every last piece that I need and make it work with the GT2860 turbos, but it does work and is not hard to do. Proves that the previous owner(s) just did not want to. While I was there I set the preload for the wastegates to 0,9bar to hopefully make it easier for the tuner to hit the 370hp I need for the legal inspections that will follow later on. Boost can always go up if necessary. Fitted a AN10 line from the catch can to the intake hose to make the catchcan and hopefully the cam covers a slight vacuum to have less restrictive oil returns from the head and not have mud build up as harshly in the lines and catch can. Removed the entire front interior just shy of the dashboard itself to clean up some of the absolutely horrendous wiring, (hopefully) fix the bumpy tacho and put in LED bulbs while I was there. Also put in bulbs where there was none before, like the airbag one. I also used that chance to remove the LED rpm gauge on the steering column, which was also wired in absolute horror show fashion. Moved the 4in1 Prosport gauge from sitting in front of the OEM oil pressure gauge to the center console vents, I used a 3D printed vent piece to hold that gauge there. The HKB steering wheel boss was likely on incorrectly as I sometimes noticed the indicator reset being uneven for left vs. right. In the meantime also installed an airbag delete resistor, as one should. Installed Cube Speed premium short shifter. Feels pretty nice, hope it'll work great too when I actually get to drive. Also put on a fancy Dragon Ball shift knob, cause why not. My buddy was kind enough to weld the rust hole in the back, it was basically rusted through in the lowermost corner of the passenger side trunk area where the wheel arch, trunk panel and rear quarter all meet. Obviously there is still a lot of crustiness in various areas but as long as it's not rusted out I'll just treat and isolate the corrosion and pretend it's not there. Also had to put down a new ground wire for the rear subframe as the original one was BARELY there. Probably a bit controversial depending on who you ask about this... but I ended up just covering the crack in the side of the engine block, the one above the oil feed, with JB Weld. I used a generous amount and roughed up the whole area with a Dremel before, so I hope this will hold the coolant where it should be for the foreseeable future. Did a cam cover gasket job as the half moons were a bit leaky, and there too one could see the people who worked on this car before me were absolute tools. The same half moons were probably used like 3 times without even cleaning the old RTV off. Dremeled out the inside of the flange where the turbine housing mates onto the exhaust manifolds so the diameter matches, as the OEM exhaust manifolds are even narrower than the turbine housings as we all know. Even if this doesn't do much, I had them out anyways, so can't harm. Ideally one would port-match both the turbo and the manifold to the gasket size but I really didn't feel up to disassembling the turbine housings. Wrapped turbo outlet dumps in heat wrap band. Will do the frontpipe again as well as now the oil leak which promted me to tear apart half the engine in the first place is hopefully fixed. Fitted an ATI super damper to get rid of the worn old harmonic balancer. Surely one of the easiest and most worth to do mods. But torquing that ARP bolt to spec was a bitch without being able to lock the flywheel. Did some minor adjustments in the ECU tables to change some things I didn't like, like the launch control that was ALWAYS active. Treated rusty spots and surface corrosion on places I could get to and on many spots under the car, not pretty or ideal but good enough for now. Removed the N1 rear spats and the carbon surrounding for the tailpipe to put them back on with new adhesive as the old one was lifting in many spots, not pretty. Took out the passenger rear lamp housing... what do you know. Amateur work screwed me again here as they were glued in hard and removing it took a lot of force, so I broke one of the housing bolts off. And when removing the adhesive from the chassis the paint came right off too. Thankfully all the damaged area won't be visible later, but whoever did the very limited bodywork on this car needs to have their limbs chopped off piece by piece.   Quite a list if I do say so myself, but a lot of time was spent just discovering new shit that is wrong with the car and finding a solution or parts to fix it. My last problem that I now have the headache of dealing with is that the exhaust studs on the turbo outlets are M10x1.25 threaded, but the previous owner already put on regular M10 nuts so the threads are... weird. I only found this out the hard way. So now I will just try if I can in any way fit the front pipe regardless, if not I'll have to redo the studs with the turbos installed. Lesson learned for the future: Redo ALL studs you put your hands on, especially if they are old and the previous owners were inept maniacs. Thanks for reading if you did, will update when the engine runs again. Hope nothing breaks or leaks and I can do a test drive.
    • No those pads are DBA too  but they have colors too. I look at the and imo the green "street" are the best.
    • I’m not sure what happened I told them about sonic tunes free OTS tune and the next the I know .. I was booted..   To funny 
    • Yea - I mean I've seen my fuel pump which is decades old and uh, while I'm not saying this with real knowledge... but I sure get the ick at using anything in the fuel system that produced the state of that pump. Many years ago I went through multiple pumps (and strainers) before I dropped the tank to clean it out with extreme violence. I'm talking the car would do maybe 50km before coming to a halt, which resulted in me cleaning out the filter with some brake cleaner and going on my way. None of my stuff ever looked like what came out of your fuel tank. I don't think I'd be happy with it unless every single component was replaced (or at least checked/cleaned/confirmed to be clean here).
    • I'm not going to recommend an EBC pad. I don't like them. Just about anything else would suit me better. I've been using Intima pads for a while now.
×
×
  • Create New...