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Unique AutoSport..good guys :)

benl1981

By benl1981,
in General Automotive Discussion

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wilch Grand Master

wilch

Posted
Posted

I second that! Unique Autosport's are great. They managed to quickly diagnose a timing problem when I put my car up on their dyno after I installed an FMIC. They fixed it, and boom lots more power.

John was great too, he came out to have a squiz and a chat. Provided great helpful hints and tips.

They aren't too far away! Castle Hill, it's like 10-15mins from my place :rolleyes:, or about 20 or so from the Windsor road M2 exit if you're coming from far away.

wil...

V8skylineMAN Grand Master

V8skylineMAN

Posted
Posted

I disagree abo bob.....UAS are always professional and very friendly guys....I know, i did some work for them...never had a better workplace in my life...Keep up the good work guys!

RRR Rookie

RRR

Posted
Posted

If they are such great guys then why am I still waiting on my credit card to be refunded on an order that they stuffed up over three months ago.

To cut a long story short, I puchased a product but they sent me the wrong one (wasn't for my model). They told me to send it back because they would order the right one. After a month of hearing nothing I contacted them and they said you can no longer get them (which I found out is BS after doing my own invesitgations). They agreed to refund me a month ago but I am still waiting......no money and no response to my emails.

Maybe they are good if you own a skyline and you go there in person, but I could NEVER recommend buying something from them via mail order.

B-Man Grand Master

B-Man

Posted
Posted

RRR - I think you are feeling the pain of what I call - "Miscommunication when buying car parts remotely"

Unfortunately it happens.

What I do know is that UAS would not try to deliberately rip you off.

I have delt with John and his team for quite a while know and they are all good , honest, import enthusiasts.

What tends to happen is that because they are good at what they do, they are busy. When you get busy other stuff happens that distracts them.

My suggestion to you would be to ring them up and explain the situation - I'm sure you will work it out if you communicate with them and they communicate with you.

Cheers,

RRR Rookie

RRR

Posted
Posted

According to my last phone conversation the money was going to be refunded. That has not happened. I must have gone back and forth with these guys at least 6-7 times. There is no communication problem, it is just a simple fact that I am just a small customer so they couldn't be bothered giving me proper service.

Being too busy to deal with your customers just doesn't cut it with me I am affraid. If you are too busy then hire more staff.

Anyway, enough said. They have one more week before I will be taking further action.

Boosted Zed Mentor

Boosted Zed

Posted
Posted

I would like to know about this one as I certainly know what you are talking about. I can assure you we do not hide, in fact the opposite often happens where customers sometimes take advantage of us. Please call me or email me your phone number so I can sort it out. My staff are very good but also handle many orders and this may have slipped through the cracks. Who did you speak to by the way? What was the product and do you still have it or?

Actually I PM you my mobile number.

Boosted Zed Mentor

Boosted Zed

Posted
Posted

Also RRR I can understand your frustraion. Tim has explained bad boy and all sorted.

Even though it was only a gear knob it still should not happen but these days very rare for us and we handle $5 to $6k of tackle and service each day. With this volume and lots of gear knobs etc and orders and it is a masterpeice of co ordination but sometimes the wheels fall off. Our supplier told us could not get this gear knob so maybe it was not right info. Tim is very good but not perfect I certainly am not and this is why I have Tim and Shane. Also need to clarify it was not three months but a bit over 2 months and not so many emails I think two or three and none to me. If you or anyone if you or anyone ever has a prob and not getting sorted ASK for ME. If a company does not do the right thing and not resolved then yes tell others. Especially if the boss says jam it or ignores.

GTR032 Experienced

GTR032

Posted
Posted
My R33 is going in to UAS for a tune with HKS2835 turbo this Friday.

 

UAS now have the FC logit software for RB25DET Power FCs so I am very keen to see how that goes.

 

Cheers,

The FC software goes very well when used on mine last week :wassup:

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