Tazz, that's spot on. You don't like the way it's gone down and for you it impacts on the likelihood of any further trading with Sliding Performance but you have managed to do what some in this thread can't seem to get through their heads. The warranty doesn't rest with Sliding Performance but instead with the actual manufacturer.
You are, of course, entitled to your opinion but the fact that you're not carrying on like a pork chop in this thread speaks volumes about the maturity lacking of so many others.