Actually, about 4 years ago my prized TLR got defected for its indicators (which were stock), despite the fact I had a full race exhaust system on it When I took it to Regency to clear the defect, I took it on the trailer. They asked me to unload it ... but refused to help me unload it, despite seeing I had a leg injury at the time. There was no way they would let me drive the car with trailer and bike into the station, the bike had to come off. All my other encounters, they'd been happy to inspect the bikes on the trailer or help me unload them where necessary. I had some strangers help me with unloading the TLR that time. Small thing, but it annoyed me at the time.