Greenline And Hks Still In Business?

[Fat_Tony]

One month ago my brand new cracked 2835 Pro S arrived in japan for a warranty inpection.

One month later no word from Greenline and HKS. I cannot get in contact with Greenline to get a response.

WHAT THE HELL IS GOING ON!!!!!!!!!!!! What could HKS be doing with my turbo for a month? Are they still in business? I just want my turbo back.

end of rant.

[Fat_Tony]

5 weeks and counting, still no word.

Does anyone know how to contact Greenline by phone?

Or does anyone have a HKS contact?

[Beer Baron]

HKS wont be of any help. they will just direct you to the retailer as they should. I'm not sure you'll even be covered by warranty as the goods were for use overseas. sadly it's the risk you take. if you want full warranty the way to get it is to buy from a local licenced distributor.

hopefully they will accept it's a manufacturing fault and will replace it. but my advice is be prepared for the worst, and in the meantime try and get ahold of greenline.

[Fat_Tony]

HKS wont be of any help. they will just direct you to the retailer as they should. I'm not sure you'll even be covered by warranty as the goods were for use overseas. sadly it's the risk you take. if you want full warranty the way to get it is to buy from a local licenced distributor.

hopefully they will accept it's a manufacturing fault and will replace it. but my advice is be prepared for the worst, and in the meantime try and get ahold of greenline.

I'm over the warranty, don't care anymore. I just want to know whats happening. Greenline said they deliverd the turbo to HKS 5 weeks ago. Not a mention since. 5 weeks of silence is pretty pathetic customer service.

[Duncan]

I recommend you buy locally if you want good, quick after sales support. You got the gear cheap buying direct from jp, were unlucky in that it wasn't right, and now the risk is costing you sucks but that's the way you went.

if you reckon greenline/hks suck, try returning something to a chinese factory lol.

[joeyjoejoejuniorshabadoo]

try greenline from a different email address...

pretty sure that you get autodirected as spam when you email greenline 2 much...

[flipz]

ghj

[rexjacky]

but hks is known for slow in RTB servise... we have a customer have a set of coilover for warranty for 2 months..

[Fat_Tony]

Hope so.

Greenline have been silent for the 6th week.

[Fat_Tony]

All good. Got the turbo replaced free under waranty. Thanks to Greenline and HKS.

[allthewaytotheskyline]

congrats champ...time to get it onto ur beast.