Dealers, Twats, Same Thing ?

[RaZ_TuRbO]

I vouch moorooka nissan is pretty damn good!..for a dealer..

[grozzy]

Really, anyone that goes to dealers for servicing just dont like money!

The key is that when you get a warrenty at a dealership,make sure its nationwide so your local mechanic can fix it!

[BASHO]

Thought this topic was over, but have to add Mondays experiance, went to the local dealers to book in for an idle adjust and enquire about the cost of an 80k service (98 R34GT-t) which is imminent , why did I go in? well, cause thier phones weren't working, that should have told me something.

Niether jobs going to happen , reason-dealer policy, no worky on imports. Frik My Ole Boots what a crock, this is the same Co, -Nissan -that posted a $16.3bil 1st half loss, pure genius at work , like I will ever rush to buy another Nissan product ? yer sure

They did however give me a contact who would do it-Gavin Woods--Auto Tech, who happens to be just around the corner from my home so happy ending and still have my fi dola.

[scathing]

reason-dealer policy, no worky on imports.

What's wrong with that? They won't touch a car that they don't have any knowledge on. We never got the RB25 Neo engines Australian delivered, and they're very different to the early 90's RB engines that did come in officially, and the rest of the chassis and its electronics are going to be the same story.

this is the same Co, -Nissan -that posted a $16.3bil 1st half loss

How much more would Nissan Aus lose if they worked on this car their staff aren't trained on, broke it, then had to pay for repair? Lets face it, the average monkey working at a stealership isn't going to land a job in an F1 pit crew in the near future.

like I will ever rush to buy another Nissan product ? yer sure

It's this attitude that is why Nissan Australia was so gung-ho about not letting private importers bring in R35s. They won't support the car with all its Japanese language stuff, and various other differences to the car they're bringing in, but because it wears a Nissan badge any issues the owners get with a car bought from a third party gives them a bad name.

There was plenty of talk about how "people who buy imports know they're getting imports, and are happy to work outside the OEM chain to get the car cheaper" on the forums when it was news, but you're proof that Nissan Australia's attitude was sound business practice for them. As a company they'd be better off stopping any of them getting in, and avoiding the bad PR, than just taking a more passive approach and assuming grey import customers aren't thick.

[BASHO]

What's wrong with that? They won't touch a car that they don't have any knowledge on. We never got the RB25 Neo engines Australian delivered, and they're very different to the early 90's RB engines that did come in officially, and the rest of the chassis and its electronics are going to be the same story.

How much more would Nissan Aus lose if they worked on this car their staff aren't trained on, broke it, then had to pay for repair? Lets face it, the average monkey working at a stealership isn't going to land a job in an F1 pit crew in the near future.

This car has a very comprehensive service manual even I understand most of and a standard Consult port and system ,- and farkin wow-- it's in English , and the neo engine is not a vastly different animal to it's forebears, it just has differences, is this just another example of Austrian companys not investing in training perhaps ?

I have an Omega Seamaster Watch , I bought it duty free , Omega will service this watch anywhere in the world, no questions, @ around $450.00 every 2nd year.

If it's a Nissan product it would behove Nissan to support it.

It's this attitude that is why Nissan Australia was so gung-ho about not letting private importers bring in R35s. They won't support the car with all its Japanese language stuff, and various other differences to the car they're bringing in, but because it wears a Nissan badge any issues the owners get with a car bought from a third party gives them a bad name.

Perleez-leave attitude out , I expect any manufacturer of a global product to support it globaly, reality is, regarding imports, that Australian new car dealers don't get first snout in the trough with a sale and then usurious warranty based ongoing servicing, they've got a strong Canberra lobby, and plenty of public money to spend to ensure protectionist policys are enacted, the non servicing attitude is nothing more than an punative extension of thier protectionalistic policys.

I realy don't give a fury rats ass about the R35, by all accounts it's a techno monster in all depatments, anybody that want's that one is welcome to it in my book, the logistics needed to support the car are beyond a joke-- but quite frankly Nissan should have got thier arses into gear and brought the friken thing in instead of treating Australia to the usual--and now you--last-- as so often happens instead they whine like spoilt children when a very few enterprising souls saw fit to take an initiative.

There was plenty of talk about how "people who buy imports know they're getting imports, and are happy to work outside the OEM chain to get the car cheaper" on the forums when it was news, but you're proof that Nissan Australia's attitude was sound business practice for them. As a company they'd be better off stopping any of them getting in, and avoiding the bad PR, than just taking a more passive approach and assuming grey import customers aren't thick.

As I presume you actualy believe what you've written therefore I would have to assume that you work for a dealership or a car Co, or should do, so here's the thing- the only thing I am actualy proof of is that Nissan and by extension probably you know jack crap about what makes sound buisiness practice as I am quite prepared to spend ridiculous amounts servicing the vehicle which Nissan doesn't want because it's doing so well and people are queing up to worship at it's dealerships..

Lets not even start on the great PR excerecise this all is for Nissan...................

Edited August 12, 2009 by BASHO

[s13_Skyline_inside]

generally it only takes 2 weeks max to get stuff from nissan japan, 6 - 8 weeks is bull, id ask to see the manager

[scathing]

I have an Omega Seamaster Watch , I bought it duty free , Omega will service this watch anywhere in the world, no questions, @ around $450.00 every 2nd year.

Nice example. Too bad its irrelevant.

Your watch is identical for any market it is sold in. It was designed to have an international warranty, and so it does.

Practically any car has to be engineered specifically for is country of sale. Hence why it'd be financially impossible for any car manufacturer to offer a global warranty on a vehicle.

At any rate if Omega sells the watch in Australia then the knowledge is there to service the product under their existing processes. They don't need to spend extra money training staff on a product they never intended on bringing in.

The JDM R35 isn't identical to the Aus delivered one either, and in taking a risk-averse stance they'd rather not support it than try to.

If it's a Nissan product it would behove Nissan to support it.

The Skyline is a Nissan Japan product. Nissan Australia has very little to do with it. The two are actually different companies.

As per the regional differences above, the products are vastly different.

I expect any manufacturer of a global product to support it globaly

Your expectations are why the old adage "The customer is always right" no longer really applies. If I buy a product that clearly does not have a global warranty, how should I expect support outside that country to be offered on anything other than a "best effort" basis?

Anyway, Nissan Australia isn't a manufacturer. Nissan Japan has very little say on how Nissan Australia conducts its business.

If you buy a car from Nissan Japan and you have issues with it, you can surely ask them for assistance and they'll give it to you to the best of their ability. You might have to take it in to one of their service centres, but how far you took the car away from their shop and how far you need to travel to return it is your problem.

Your grey import never went through Nissan Australia so this "product" (which is not global, its only sold through official channels in a specific country) has nothing to do with them.

As I presume you actualy believe what you've written therefore I would have to assume that you work for a dealership or a car Co

You know what they say about assumptions.

If you'd actually followed through with your assertion and actually read what I've posted prior, you'd know that I hate dealing with car dealerships. However, I also have experience on what is reasonable and unreasonable in terms of support scope from both sides of the fence.

For the record I currently work for a large merchant bank. You know, the industry that invest money in businesses based on their owners' plans and comparing them to how similar plans have worked in the past, and at a size that makes them quite risk-averse.

Nissan know jack crap about what makes sound buisiness practice

Lets go back up your post a bit....

plenty of public money to spend to ensure protectionist policys are enacted, the non servicing attitude is nothing more than an punative extension of thier protectionalistic policys.

Protecting your interests to ensure profitability despite a failure to keep costs down seems like "sound buisiness practice" to me. Same with discouraging customers from going to a competitor (in this case grey importers).

The aim of business is to make profit. Whether you do it by increasing revenue (via margin or volume) or reducing costs are just details.

Edited August 16, 2009 by scathing

[Johnny]

Really, anyone that goes to dealers for servicing just dont like money!

The key is that when you get a warrenty at a dealership,make sure its nationwide so your local mechanic can fix it!

Seems like you had some bad experiences with stealerships; dont worry i have too. BMW is bad but at least they give me a nice loan car to play with for the day! worst by far is landrover, quote you one price on the phone and hand you a bill for alot more for things that 'you' know cost 90%less.

So far hyundai has been the best to me..........ironic yeah for a 16k getz; need to keep the 5 year warranty.

I do my r34 gtr minor servicing myself, rest i take to reputable tuners.

Car dealers are a special breed, they are all the same.....dirt, trash, two-faced and apathic

[BASHO]

Quite frankly I can't be bothered with the rest of your post, if you cannot see the basic wrongness of your statements and stance I'm wasting my time nit picking further however I couldn't resist a few more slingorfs.

For the record I currently work for a large merchant bank. You know, the industry that invest money in businesses based on their owners' plans and comparing them to how similar plans have worked in the past, and at a size that makes them quite risk-averse.

And then promptly looses it.

What I actualy wrote was:-

"As I presume you actualy believe what you've written therefore I would have to assume that you work for a dealership or a car Co, or should do,"

If you ever consider a career change ??

**Protecting your interests to ensure profitability despite a failure to keep costs down seems like "sound buisiness practice" to me. Same with discouraging customers from going to a competitor (in this case grey importers).

**Failed with costs , failed with sales , failed with service, failed with public relations in nearly all core products, so may as well go with protectionalist policys, that'll get em in.

-- and there I was thinking I bought a Nissan and I've actualy got a "grey importer" in my garage silly me, must get some new specs .

**The aim of business is to make profit. Whether you do it by increasing revenue (via margin or volume) or reducing costs are just details.

**And Nissan has done this by promoting a $16.3 bil loss last half just how ?

[NISMO]

basho i think your getting a little carried away. Nissan's loss has very little to do with not servicing "grey imports" in Aus.

At the end of the day, Alan is right in that Nissan Aus clearly has a policy of not servicing grey imports. For every cent they could make as has been said you need to also way up the risks. Not providing parts i can't understand, but not servicing i completely agree with. Regardless of an English manual or not, they are simply not trained to work on cars not sold in Aus.

If you've bought the car on the assumption that Nissan would be servicing it then you should have done a bit more research, if you knew this was the case and bought anyway (as prob 99% of owners did) then you really don't have much of a reason for getting upset.

[scathing]

And then promptly looses it.

That is true. But then the cause of all those big banks f**king the economy was because money was lent to individuals who had a track record of thinking that they could afford more than they actually could.

That delusions between what these people "thought" and reality seems to be something you're familiar with.

and there I was thinking I bought a Nissan and I've actualy got a "grey importer" in my garage

Exhibit A.

You bought a car from Nissan Japan. As I said earlier, and you evidently missed despite your claims of being able to read, a different company to Nissan Australia. Since you can't differentiate in the paperwork that should have come with your car between a parallel import and an Australian delivered model then yes, I would recommend getting new specs.

Before you make more assumptions, I am not an optometrist either.

There's no international warranty offered on a Skyline, unlike your fancy watch (or would you prefer to call it a chronograph or timepiece?), so a sensible person would realise that there is no obligation for this third party to support you as they never put the processes in place to do so.

If you call the company that originally sold the vehicle, you'll get all the support a reasonable person could expect. I suspect that you'll be disappointed though.

Failed with costs , failed with sales , failed with service, failed with public relations in nearly all core products, so may as well go with protectionalist policys, that'll get em in.

Because so many other companies have done so well in the current economic climate?

And yeah, if you can't get people to buy more cars because they're all broke due to banks lending money to people with reality disconnects then yeah, plan B is to get more people to buy cars from you than someone else.

If you leave people with a need but no choice they'll inevitably come to you. It's not ethical, but business people have little interest for ethics these days since everyone seems to be focused on profit.

[BASHO]

basho i think your getting a little carried away. Nissan's loss has very little to do with not servicing "grey imports" in Aus.

Carried away ? not attall, I used this loss as an illustrative sympton of the multi faceted disease that infects many manufacturers, in point of fact Nissan is probably one of the lesser offenders if one considers the likes of GM OR Chryslers pecuniary malfeasance.

At the end of the day, Alan is right in that Nissan Aus clearly has a policy of not servicing grey imports. For every cent they could make as has been said you need to also way up the risks. Not providing parts i can't understand, but not servicing i completely agree with. Regardless of an English manual or not, they are simply not trained to work on cars not sold in Aus.

I absolutely don't like it, but I do understand.

If you've bought the car on the assumption that Nissan would be servicing it then you should have done a bit more research, if you knew this was the case and bought anyway (as prob 99% of owners did) then you really don't have much of a reason for getting upset.

Mixed messages on this, one dealer told me they did service imports , turns out the local one dosen't no biggy. I certainly didn't buy on the assumption that they all would, and the not servicing is not upseting at all, just, to me anyway, counter productive and rather poor form.

[scathing]

Mixed messages on this, one dealer told me they did service imports , turns out the local one dosen't

Dealers lying through their teeth is something I'd wholeheartedly agree with. And its why I reckon they're a pack of cocks.

My personal belief is that Nissan Australia should sell parts from Nissan Global vehicles. Get them from the supplier and sell it at their regular margin.

Servicing I don't, but then I wouldn't let the monkeys that work at most dealership workshops anywhere near my pride and joy if I can help it. They're bad enough on cars they are trained to deal with - I'd hate to see what they'd do to a vehicle they just picked up the manual on.

But I understand why they don't from a business perspective. Every official importer of foreign goods always rubbishes parallel imports, and usually for good reason (to their business model, not objectively).

Edited August 17, 2009 by scathing

[scathing]

Speaking of Nissan Australia dealers being cock-heads, I found this from a 350Z forum this morning:

After owning the 350z for 1 year I have come to the same conclusion that while the car is fine, Nissan dealers/service is terrible and I would be very unlikely to buy a Nissan again due to that.

1. Dealer has lied to me about brake pads having only 2mm left on them and asking me to pay $1500 to replace 4 brake pads when there's at least 50% wear remaining on the pads when I checked with my mechanic.

2. When I had my engine replaced due to oil consumption problem (2006 model), I wanted to find out the production date (or even just year) of the new engine. The label on the engine says "production date 05/28C". Dealer didn't know what it means and couldn't care to help. Phone call to Nissan Customer Service Centre showed that they don't know either and can't be bothered to help either. Instead of helping a customer to find an answer, they lied and said that it's Nissan secret and it's not provided to customers. I asked to speak to the supervisor and told that supervisors do not speak to customers. I'll have to email "Miss Jo Nightingale". They stressed that she's to be addressed "Miss". How dare them! I didn't ask them to address me "doctor something" when I am one! Then they lied and said that they have no contact in Japan that they could ask questions. Then told me that I can look at the Japan Website if I want to.

How caring!

Solution? I emailed one of the executives in Japan (found his email with google) and got a reply within 24hrs, telling me that the engine was made on 28/05/2007 by the "C" shift workers.

Nissan Japan is great!

Nissan Australia is lies, lies and don't care about customers at all.

Its a common attitude I've been getting from a lot of 350Z owners, especially since for most of them its their first (and probably last) Nissan.

I've always owned Nissans so I suppose I'm used to shoddy service but its quite a shock for guys coming from European cars.

[AAIP]

I've personally been into the Nissan Dealer Ship on the Gold Coast, several times chasing different parts for my r33, Exhaust manifold studs, exhaust man gasket, turbo/man gasket, few other things i cant really remember now. Altho they werent the friendliest people i have ever met, they did however answer every query i had and each time had the parts in stock i needed

[AAIP]

I've personally been into the Nissan Dealer Ship on the Gold Coast, several times chasing different parts for my r33, Exhaust manifold studs, exhaust man gasket, turbo/man gasket, few other things i cant really remember now. Altho they werent the friendliest people i have ever met, they did however answer every query i had and each time had the parts in stock i needed

.

[BASHO]

Ordered shocky' for the R34 yesterday about 10.30 from Von Bibra Gold Coast Nissan, here today and in the car now,-fitted by me at a cost of $59.50 for a set of spring compressors cause I didn't have any, can't complain about that--go Von Bibra yay!!! zip.

The only anomaly in this transaction was that I actualy had to go in yesterday and pre-pay, it's not the paying obviously it's that direct debit or credit card is not accepted over the phone, they will accept a fax or email with your card No and details however

[warps]

it's not the paying obviously it's that direct debit or credit card is not accepted over the phone, they will accept a fax or email with your card No and details however

That's probabbly coz there's less risk with the bank if they have something in writing that can be traced back to the card owner. A phone conversation leaves no paper trail.

When we first set up our retail shop, the banks wouldn't let us take credit card payment from customers over the phone. Too much risk for an unknown business they told us. I could see their point, and was happy to go that way, as it offered us some protection too.

Now, onto Von Bibra Nissan. they've serviced my pathfinder for he last 2 and a bit years. I've had a few warranty claims in that time (auto dimming mirror that didn't, climate control aircon that made funny clicking noises under the dash, rear cup holders that came apart). All have been replaced under warranty, no qns asked (and these parts aren't cheap to replace, either). We've had some concerns about the quality of their admin staff, but the quality and level of service have been fine. I can say that the service has been better than what we get from Subaru.

When I had my import Skyline back in 2001, I took it to my local Nissan dealer for the blue slip (Singleton, NSW). Agian, I had dealt with them a bit through owning Nissans and Fords in the past, and they supported me where they could. they didnt exactly go out of their way to accommodate me, but they were never rude about it, and when it was something tricky, they apologised and said that they don't have the ability to support that particular request. Mine was the only import in town at the time. Whether that was a good or bad thing, I don't know.

I always get my cars serviced by the dealership. Less chance of any warranty complications that way - I won't get into legal battles with them. Might cost me more, but my business pays for it, and besides, I charge vehicle use at $1 per km to my clients anyway, so my cars make money for me Still, I don't think they'd look too kindly upon me rocking up at site in a new GTR