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Port Adelaide Crush Repair

chingtin

By chingtin,
in South Australia

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chingtin Newbie

chingtin

Posted
Posted (edited)

3 wks ago my car was parking on the road outside my company. The a truck own by company next door crushed on my car and resulted right hand and front damage. The company owner offered me to tow the car to above crush repair (as the title). I had no experience and so accepted and thought it was just to get a quote.

3 days later I rang up the crush repair and they said they had sent a quote to the company and its insurance company, they were waiting their approval to start the work. My thought was hand on, I haven't seen the quote yet. Then I got a copy of the quote from the company next door. I was so angry as all parts that need to be replaced were second hand, and they refused to repair some damages that I reckon was part of incident.

Then I rang up the crush repair and told them not to start the work as I am not happy with what on the quote. A staff (initial with S) told me with unsatisfaction that they would not release my car until the insurance company said so because this job was given by the insurance company and if I want to take the car I had to pay the admin and storage fee before they release my car.

I rang up few friends and they told me the bloddy crush repairer doesn't have right to hold my car, advised me to take the car and if not call the police.

I went into the crush repair and argued with them wishing to take my car. As they said in the phone, they needed me to pay $191 (incl storage fee and quotation fee) before they could release my car. I said WTF, where is my right to choose a crush repair I like? (The whole process my interest was left out, I didn't get the quote, they didn't ask me if I was happy about the work, btw I am the owner of the car). Unfortunately when I rang up the police, the police asked if I had some sort of payment that they required I had not pay so they didn't release the car, and I thought the answer was yes, so the police refused to come that day. Then I asked, who allow you to start the work (even thought they had not start yet, but going to). Again they said the insurance company accessor. I said then he had to pay the fee. And they said no, I had to as they advised me on phone. I argued when my car was towed in that day they didn't tell me this. They said they told me on the phone. (fxxk, the whole conversation they were just pointless and gave me only two options, 1 let them repair the car, 2 pay them money). I was so angry, but I wanted to achieve a win-win for us so I was forced to let them start the work :) .

Now it has been a week more and they are still reparing it. I just got no way to express my anger about this doggy crush repairer. I was silly regarding my right and decision at that time. However, I only got 3rd party insurance so couldn't get their advice and involvement. My conclusion is, never agree to go to a crush repairer that suggest by the one who crush on your car. They are one group of evil wanting your money.

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Edited by chingtin
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https://www.sau.com.au/forums/topic/321634-port-adelaide-crush-repair/
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chingtin Newbie

chingtin

Posted
  • Author
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... *looks at my complaints of repair results from the 'accident crash repair - thoughts' thread and the Shannons recommended repairer and doesn't say a word* ...

Good things need to be shared in Skylines Aust, bad things need to warn other skyline owner in Skyline Aust too. Any one got experience regarding this doggy repairer or others?

SLED Grand Master

SLED

Posted
Posted
3 wks ago my car was parking on the road outside my company. The a truck own by company next door crushed on my car and resulted right hand and front damage. The company owner offered me to tow the car to above crush repair (as the title). I had no experience and so accepted and thought it was just to get a quote.

the above is where you made your first and biggest mistake.......now, unfortunately, your hands are tied.

You still have the option of another repairer but you are definitely liable for the towing fee at the very least since you authorized it.

Unfortunately a lack of knowledge of procedure is no defense these days. You're at their mercy so if I were you, I'd try to get back on their good side and plea your case without demands......hopefully they feel sorry for you and drop the storage fee.

chingtin Newbie

chingtin

Posted
  • Author
Posted
the above is where you made your first and biggest mistake.......now, unfortunately, your hands are tied.

You still have the option of another repairer but you are definitely liable for the towing fee at the very least since you authorized it.

Unfortunately a lack of knowledge of procedure is no defense these days. You're at their mercy so if I were you, I'd try to get back on their good side and plea your case without demands......hopefully they feel sorry for you and drop the storage fee.

Yes, I agreed that the acceptance of going to the crash repair is the biggest mistake.  However, there is definitely no towing fee because the company who crashed to my car is a car transporting company so they have special truck to tow my car there for free.  The crash repair doesn't involve any towing. 

Murry33 Experienced

Murry33

Posted
Posted (edited)
the above is where you made your first and biggest mistake.......now, unfortunately, your hands are tied.

You still have the option of another repairer but you are definitely liable for the towing fee at the very least since you authorized it.

Unfortunately a lack of knowledge of procedure is no defense these days. You're at their mercy so if I were you, I'd try to get back on their good side and plea your case without demands......hopefully they feel sorry for you and drop the storage fee.

No, He would NOT be liable for any towing fee (even though there wasn't one). It was the third party at fault, therefore their insurance company would pay any towing/assessment fees.

But yes you should have taken the car yourself to whichever repairer you wanted instead, then have gotten a quote and sent it to the company who was at fault (then they send it to their own Insurance company to assess)

The so called "Storage & Assessment" fees on the Crash repairs end is their own fee, regardless if you wanted them to fix it or not. BUT more importantly you should not have to pay those fees if they are repairing your car still, those fees SHOULD have been listed in the assessment report sent to the insurance company for the "Total Loss" estimate.

Edited by Murry33
Race__24 Experienced

Race__24

Posted
Posted
I only got 3rd party insurance so couldn't get their advice and involvement.

Mate, get your own full comprehensive insurance. It's so much easier to just get it repaired through you insurer and let them get their money off of the other insurance company. The other insurer doesn't give a crap about you as you're not their customer.

Not only that, you're crazy not to have at least fire and theft.

I've had my previous car repaired by that crash repairer and have to say it was a pleasant experience.

chingtin Newbie

chingtin

Posted
  • Author
Posted
No, He would NOT be liable for any towing fee (even though there wasn't one). It was the third party at fault, therefore their insurance company would pay any towing/assessment fees.

But yes you should have taken the car yourself to whichever repairer you wanted instead, then have gotten a quote and sent it to the company who was at fault (then they send it to their own Insurance company to assess)

The so called "Storage & Assessment" fees on the Crash repairs end is their own fee, regardless if you wanted them to fix it or not. BUT more importantly you should not have to pay those fees if they are repairing your car still, those fees SHOULD have been listed in the assessment report sent to the insurance company for the "Total Loss" estimate.

As I stated on above story, they are just doggy.  There was no difference with threating me to fix the car there or pay the "storage & assessment" fee.  By calling the police, they refused to come as they were saying I got fee haven't paid them.  Calling a lawyer to come may end up more expensive.  I'd like to publish my story out to let everyone aware what they should do if similar thing happen on them.  Cheers

chingtin Newbie

chingtin

Posted
  • Author
Posted
Mate, get your own full comprehensive insurance. It's so much easier to just get it repaired through you insurer and let them get their money off of the other insurance company. The other insurer doesn't give a crap about you as you're not their customer.

Not only that, you're crazy not to have at least fire and theft.

I've had my previous car repaired by that crash repairer and have to say it was a pleasant experience.

Yes, I am planning to get one once I got my car back.

J_Red33 Experienced

J_Red33

Posted
Posted

I think it's about time a thread was started about, what to do if you are even THINKING about buying a Skyline, or any car for that matter.

Insurance should be priority one when buying a car & be soughted out before purchasing/driving away in the vehicle. If you can't afford/don't have insurance ready, then why even bother looking at the car.

andrew_r32GTR Apprentice

andrew_r32GTR

Posted
Posted

The Insurance company often refuses to buy new parts and this creats a lot of dramas. And if there is old damage often they wont allow it at all. Insurance companys are wankers they will take your money each month or year but when it comes to getting your car fixed they wanna do every thing on the cheap. But they have no right to charge a holding fee its there bad luck if they dont get the job.

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