dunno,
gievn that thye screwed the franchisees out aof a LOT of money when coporate took them all back over, I dare say that the corporate office has shut that one down as well. I know the rocklea one (mal meninga) went down in a ball of flames that way.
when it went franchise they still expected the franchisees to put their daily takings into the SCR account and not their own accounts. (as you are supposed to do.) the staff at the time lost everything - holidays,sickleave - the lot.
if its flood related then you may be in for a headache as they *may* turn it into a phone stall in the main shopping centre. cheaper for them and less headache to refit the store.
as for your issue. I sell the cyclops units. is your remote the arrow head or a different one?
have you changed the batteries?
if arrow head - pull the unit apart and give it a GOOD clean. those had a nasty habit of dying due to dirt. (the buttons are mica based and do not conduct after a while.)
if all else fails - toss it on a truck and send it down to me. I'll fix it.