I'd be ringing head office and having a whinge, i'm yet to see an ultranoob ad which says "we reserve the right to turn down import owners"
but yeh, i'd just get your sender checked out, mine dies sometimes too for a while then fixes itself
Also akmal was crud today, he dissed out maori's and it was just like a 30 minute ring up and whinge session, i've converted to hamish and andy on 101.9