Sorry to hear mate, thats pathetic. You always hear about it on the Internet and TV but never think it can happen so close to home.
For what it's worth, I was with the CBA for about 3 years but due to several things I wouldnt class as professional, I switched to the ANZ who have been superb and are even open Saturday mornings too in some places which is a huge help.
Hope you get it sorted mate.