Jump to content
SAU Community

Recommended Posts

also while on the topic of experience and knowledge, the sales people have to start somewhere. the businesses simply can't only employ experienced people. if they did, then in 20 or 30 yeas time there would be no-one around to work in the shops as anyone with expeience would be retiring and since no young people have been given the opportunity to get experience, the number of available people would decrease.

but i have the same complaints about this forum as a lot of people do about autobarn stores. you post up a question and you used to get plenty of good answers. now you get a few good answers and plenty of stupid answers where people are just regurgitating incorrect information without knowing what they are actually talking about. this then makes the new people think that this incorrect information is actually correct so then they keep passing on this information.

Link to comment
https://www.sau.com.au/forums/topic/238275-autobarn/page/5/#findComment-5033712
Share on other sites

  • 1 month later...
  • Replies 92
  • Created
  • Last Reply

Top Posters In This Topic

Good point, but where does the learning stop and the 'expert advice' tag start.

I got desperate the other Saturday and sent someone up to Autobarn Logan to grab a set of drive belts for a '95 R33 with all the right model/engine details, not exactly rocket science..they got 3 out of 3 wrong! Grabbed the old belts and went back myself right on closing time..they had all 3 correct belts in stock. Ok, my bad, wasted time and effort, but these 'experts' are also selling parts, oils and accessories to uninformed customers that are not only causing inconvenience, but also damage and costing money. Time management started listening to customer feedback and had a re-think.

Edited by FTO
Link to comment
https://www.sau.com.au/forums/topic/238275-autobarn/page/5/#findComment-5098195
Share on other sites

i think you will find that 90% of people working in retail these days (in all areas of retail) are only doing it as a job and have no idea about what they are selling. my mother went to bcf with her boyfriend's son to get fishing line. asked what size they should get, they didn't have a clue. so she rang me and i explained it to her and she was able to buy what they needed.

Link to comment
https://www.sau.com.au/forums/topic/238275-autobarn/page/5/#findComment-5098487
Share on other sites

Fishing line and performance car parts are worlds apart.... I think that if someone is employed by lets say autobarn.....have no experience with what they are talking about....they should get trained PROPERLY and put on a trial. If they aren't capable of learning the products they are selling then why should they keep their job? If i was crap at my job i wouldnt have it anymore.....

Link to comment
https://www.sau.com.au/forums/topic/238275-autobarn/page/5/#findComment-5098530
Share on other sites

Good point, but where does the learning stop and the 'expert advice' tag start.

I got desperate the other Saturday and sent someone up to Autobarn Logan to grab a set of drive belts for a '95 R33 with all the right model/engine details, not exactly rocket science..they got 3 out of 3 wrong! Grabbed the old belts and went back myself right on closing time..they had all 3 correct belts in stock. Ok, my bad, wasted time and effort, but these 'experts' are also selling parts, oils and accessories to uninformed customers that are not only causing inconvenience, but also damage and costing money. Time management started listening to customer feedback and had a re-think.

Since i worked at Autobarn i can comment on this. Autobarn deals mainly with Gates and Dayco belts and they hardly list any imports in their catalogues (had enough drama getting the right part numbers for my belts when i did them). So if they had no listing for the car it would have been quite difficult for them even if they got told all the vehicle details. Then when you went in and brought in the belts, it was obviously easy for them to get the belts.

Link to comment
https://www.sau.com.au/forums/topic/238275-autobarn/page/5/#findComment-5098578
Share on other sites

Fishing line and performance car parts are worlds apart.... I think that if someone is employed by lets say autobarn.....have no experience with what they are talking about....they should get trained PROPERLY and put on a trial. If they aren't capable of learning the products they are selling then why should they keep their job? If i was crap at my job i wouldnt have it anymore.....

not really. the principle is the same. and besides, if they don't know anything about fishing line, how will they know about the tents they sell, the gps systems, safety equipment, etc. there are some big ticket items there, and some which could end in serious injury if the person was sold the wrong thing (such as gas bottle fittings, etc).

my point throughout this thread has been that in every industry, and in a large portion of businesses out there you will get useless people.

and if you really feel so strongly about the poor service you are getting, speak to the manager or owner about it and don't just have a sulk on an internet forum about it. but if you do go and speak to the manager or owner, give them feedback rather than going in there and abusing them. don't go in there all angry because that won't get you anywhere (having worked in retail for 10 years now, if someone comes in and abuses me i do just enough to shut them up and nothing more, but if they are calm and polite i will be more helpful and do more to make the customer happy. in some instances i have simply refused to deal with the customer while they are being abusive). also try to refrain from saying things like "someone on the internet said it was the wrong part" and other things like that as not all information on the internet is correct and i have had some repsected members of this forum tell me information that was totally incorrect.

Link to comment
https://www.sau.com.au/forums/topic/238275-autobarn/page/5/#findComment-5103268
Share on other sites

I was one of the front counter chicks/sales at Autobarn in Gympie and the team there had quite a substantial knowledge of products and parts. We had certain sections in which people specialised in but we also had to know the basics of the whole shop. I could quite easily be down in spare parts and serve people with most things and also sell aftermarket products. Like PM-R33 said alot of import parts aren't listed in alot of the products that Autobarn dealt with so it was always a run around trying to source parts and then half the time you could find them cheaper on the net so there is a bit of a loss there.

It doesn't help that if you don't know what you're selling you shouldn't be working there so it's a bit of fault on the manager/owner side of things as for them to employ people who really have no idea. It isn't fair to the public who rely on them to sell them the right product. I found the Autobarn where I worked was always up to date on our parts and products. I guess its not always a case of wanting to get the most out of your business making sure you have people who know what they are selling as opposed to just employing people so you have staff to serve.

my two cents anyways.

Edited by kails
Link to comment
https://www.sau.com.au/forums/topic/238275-autobarn/page/5/#findComment-5105346
Share on other sites

  • 1 month later...
  • 9 months later...

HKS_25T thanks for the comment, im at Port mac autobarn :)

by the sounds of things heaps of other shops do alot of guessing if they dont know what there looking for..

the programs and catalougues now are fairly up to date on imports now which is helpful aswell

but all the autobarns are seperatly owned, some owners dont know anything on cars hence why they dont bother hiring people who do know there stuff,

then other owners who do know a thing or two try to hire people they have built cars, helps to give advice

just depends on shop and the people, to be honest theres just to many retards out there nowdays

always check the cars out the front, imports are good signs ;)

Link to comment
https://www.sau.com.au/forums/topic/238275-autobarn/page/5/#findComment-5660877
Share on other sites

last time i bought Motul Turbolight from the Caboolture store (which they no longer stock) the guy behind the counter asked what sort of motor bike i had...and then looked confused when i told him it was for a car...lol

Link to comment
https://www.sau.com.au/forums/topic/238275-autobarn/page/5/#findComment-5665282
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now



  • Similar Content

  • Latest Posts

    • My experience with Rising Sun Exports Before agreeing to the sale I tried to do as much research as I could (obviously), his Facebook reviews are 98% and he goes Live at least once or twice a week. I contacted 2 people in the UK who had used him for their imports, both had positive feedback. His explanation and talk through of the import process was thorough, answering any query no matter how stupid it was. It felt as soon as the money was sent, communication dropped off. I asked for shipping updates every 2 weeks or so, not wanting to pester him, he never had any updates. I wasn't informed the car had been dropped off at the port, I only found out by his Facebook story. I asked for the photos taken at the port, knowing he would need some for insurance purposes. I received a few 5 second clips and that's it. When asked again, he said his staff had them. Weeks later I asked again, he tells me he doesn't have any, but does have 50 photos from the original advert. I never received them. I eventually got the documents sent via WhatsApp after I mentioned the port was requesting them. I purchased a CarVX report, to find out the vehicle is a Grade R with recorded accident damage, first recorded in 2017 when it was first auctioned. He never told me the grade, then again I didn't ask. His response was "Grade R means nothing, it wasn't chassis damage". Still, I would have liked to have been informed about it. Jon prides himself on being open and honest when it comes to inspecting cars, it's his main job doing so at the auctions for customers. When the vehicle arrived in the UK I noticed a few little cosmetic issues. It's a 21 year old car so it wasn't going to be mint condition. The side skirts are cracked on each corner and the sealant is failing. The front grill on the bonnet/hood isn't secured very well, mounting studs are missing. Both minor things, but again, it would have been nice to be told. During a Facebook Live walk around video of the vehicle, he mentioned it has a front Whiteline anti roll bar/sway bar. While on the inspection ramp, I noticed the stock item has been installed. When first questioned, his response was "the ARB? Switched? Since when, it never had them". Since sending video and photo evidence I've not received a response. I'm probably being over critical of the overall condition of an old car, but all I wanted was honesty (which he claims to have). I'm aware I wasn't his only customer, he's busy doing XYZ but other reviews praise him for great communication with regular updates and photos, I felt I didn't receive the same treatment. 
    • I was able to get some underside photos while the car was on the ramp The suspension is all Altezza/IS200/IS300 so getting part's will hopefully be less of a headache
    • Welcome to my 2004 Toyota Mark ii IR-V Fortuna (series 2) With a 1JZ-GTE powerplant under the bonnet (hood) it'll give me plenty of scope for power upgrades. For those who aren't familiar with imports, the 1JZ-GTE is a 2.5L 6 cylinder VVTi engine with a single turbocharger. This has the factory R154 5 speed gearbox, along with a aftermarket 2 way LSD differential (brand unknown). Under the arches are a set of CST Zero 1 alloys, 18x9 +30 225/40 up front and 18x9.5 +15 265/35 on the rear. The car was quite low in Japan and there's evidence of the wheels catching the rolled arches/fenders. The tyre's aren't great so I'm in two minds whether to replace both or just the tyres and put up with the wider wheels on the rear. The car still uses stock brakes with the addition of some braided hoses. The exterior is stock with the exception of a BN Sports front bumper and a replacement Fortuna grill  Moving to the interior, the steering wheel has been replaced with a dished MOMO steering wheel (which will get swapped for my Momo Tuner for the time being) Defi Link Gauges are mounted above the climate controls and on the A pillar, the Oil Temp,Oil Pressure,Water Temp and Boost gauges should help with spirited and track driving  The stock seats have been replaced with some retrimmed Recaro bucket seats. Being a larger build these are a little snug, unfortunately the orange isn't for me so I'll look into replacing these down the line. Other modifications include a twin plate clutch, Blitz intercooler, Evolve alloy radiator, a stainless exhaust with decat, HKS EVC-S boost controller and coil overs
    • Apologies for the long read My R34 GTT was up for sale at the beginning of spring due to a few repairs creeping up. The strut tops needed replacing, roof and bonnet (hood) painting (yay for 3 stage pearl) and the underside stripped and treated. I sold the car which allowed me to be in a much better place financially. Leading up to the sale I was already thinking about the replacement. In an ideal world it needed to be a good all-rounder. Something I can mess around with, modify, do track days, do the school run, go on long drives etc.  Options included but not limited to... Laurel C35, Evo 8/9, Civic FD2, Impreza Hawkeye, Aristo and even an Audi S4 Avant (I've already got the Mazda 6 wagon). But there was always one car at the top of the list The Toyota Mark ii JZX110 I found an advert on a Facebook group for an example in Japan, from a seller called Jon at Rising Sun Exports. A few messages back and forth and Jon calls me from Yokohama one morning (or afternoon in his case). He briefly explained the import process, the costs involved and a repeat of the advert. After much deliberation, the price was agreed and the sale was locked in. I've never imported a vehicle so I jumped into the unknown head first. The money transfer was completed through wise.com (fees apply), very easy to use and the money was with him within a day or two.  The car suspension was raised for the vessel and the car dropped off at the port. It was 7 weeks later when the bill of lading was received and the freight invoice sent to me, followed by the export certificate a couple of days after (both digital copies) In the mean time the port had been in contact. I needed an agent to deal with the NOVA (notification of vehicle arrival) along with the tax/duty invoice, this was £75.00. The port also had a fee of £100, I'm guessing to cover the cost of the 10 day 'free storage' and for moving the car off the boat etc. They need a copy of the vehicle invoice, freight invoice and export certificate to allow the vehicle to pass through customs. The vessel arrived on Tuesday 5th August, the tax/duty invoice was generated and sent over. This is generally tax 20% and duty 10% of the vehicle value. Although the invoice came in at a higher amount than I had calculated. Once HMRC had received the payment the vehicle could be released from customs. I thought once the tax/duty was paid you could collect at any point, that's not the case. Your agent will need to book a collection slot, I requested Thursday 7th which was accepted, with a 9:00am slot allocated. It was a 5:00am start from Norfolk heading to Southampton. We eventually found the compound, upon presenting the bill of lading and some ID they released the car (they drove it out of the compound to the front ready for us to load up). The email from the port stated each slot had a 10 minute window, which seemed abit farfetched but the staff said it's not a strict rule. We were there for approx. 30-40 mins in total. A week prior to collecting I contacted my garage and explained the situation, I was able to get an inspection slot that afternoon. For the registration, DVLA require the car to be insured, for this I used a company called Adrian Flux who can insure the vehicle using the VIN number. 
    • Hey guys, looking for these side skirts if anyone can help me out. 
×
×
  • Create New...