Negotiation came up yesterday but I was remiss in bringing up any elements in that department.
One person stated that if a fire was looming the word "relocate" was to be preferred over "vacate".
I only brought up strategies on how to befriend the victims' pets as a way to get them to co-operate.
But yes, negotiation skills are super important in assisting the person/people to link.
Most time was spent on rapport building, calming, listening and non verbal cues.