Site Is Really Slow.

[The Mafia]

I can't do the tracert's here at work for security reasons but I can tell you that its no faster at work (using a completely different ISP) than at home.

I'll do a few tracerts tonight and let you know.

Maybe it is the Internode servers? But why is everything else quicker?

Strange one this one.

[The Mafia]

it took 20+ seconds for this reply to load lol..

C:\>tracert www.skylinesaustralia.com

Tracing route to www.skylinesaustralia.com [209.62.28.18]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my router [10.0.0.1]

2 116 ms 69 ms 69 ms loop0.lns2.bne1.internode.on.net [150.101.180.194]

3 69 ms 69 ms 69 ms gi0-3.cor2.bne1.internode.on.net [150.101.180.115]

4 266 ms 265 ms 265 ms pos4-2.bdr1.syd6.internode.on.net [203.16.212.13]

5 266 ms 265 ms 266 ms pos4-0.bdr1.lax1.internode.on.net [203.16.213.189]

6 344 ms 435 ms 475 ms ge-7-11.car3.LosAngeles1.Level3.net [4.71.32.61]

7 301 ms 302 ms 301 ms ae-1-53.edge3.LosAngeles1.Level3.net [4.68.102.84]

8 299 ms 298 ms 299 ms savvis-level3-10ge.LosAngeles1.Level3.net [4.68.110.94]

9 * 268 ms 348 ms cr1-pos-0-3-5-0-losangeles.savvis.net [208.172.44.105]

10 299 ms 299 ms 300 ms dcr2-so-3-3-0.dallas.savvis.net [204.70.192.246]

11 329 ms 327 ms 328 ms cr2-tengige0-7-5-0.dallas.savvis.net [204.70.196.29]

12 307 ms 307 ms 308 ms 208.172.139.134

13 344 ms 344 ms 337 ms gphou2-209-85-0-105.ev1servers.net [209.85.0.105]

14 333 ms 333 ms 333 ms www.skylinesaustralia.com [209.62.28.18]

Trace complete.

C:\Documents and Settings\Jonathan>

ok, and to www.disney.com :

C:\>tracert www.disney.com

Tracing route to disney.com [199.181.132.250]

over a maximum of 30 hops:

1 1 ms <1 ms <1 ms my router [10.0.0.1]

2 70 ms 70 ms 69 ms loop0.lns2.bne1.internode.on.net [150.101.180.194]

3 70 ms 69 ms 69 ms gi0-3.cor2.bne1.internode.on.net [150.101.180.115]

4 299 ms 299 ms 298 ms pos2-0.bdr1.syd6.internode.on.net [150.101.180.237]

5 266 ms 266 ms 265 ms pos4-0.bdr1.lax1.internode.on.net [203.16.213.189]

6 268 ms 268 ms 268 ms sl-st20-la-8-0-0.sprintlink.net [144.223.44.9]

7 264 ms 263 ms 264 ms sl-bb21-ana-13-0.sprintlink.net [144.232.20.66]

8 299 ms 298 ms 299 ms sl-bb23-ana-13-0.sprintlink.net [144.232.1.186]

9 277 ms 278 ms 277 ms sl-bb25-sj-9-0.sprintlink.net [144.232.20.159]

10 304 ms 304 ms 304 ms sl-bb22-sj-12-0.sprintlink.net [144.232.3.209]

11 322 ms 322 ms 322 ms sl-bb23-tac-14-0.sprintlink.net [144.232.20.9]

12 296 ms 295 ms 295 ms sl-bb22-tac-9-0.sprintlink.net [144.232.17.181]

13 300 ms 299 ms 299 ms sl-bb20-sea-0-0.sprintlink.net [144.232.9.150]

14 301 ms 299 ms 300 ms sl-gw11-sea-7-0.sprintlink.net [144.232.6.126]

15 327 ms 327 ms 325 ms sl-disne-3-0.sprintlink.net [144.232.219.254]

16 * * * Request timed out.

17 * * * Request timed out.

18 301 ms 301 ms 301 ms www.disney.com [199.181.132.250]

Trace complete.

[Crash.]

hmmm...Where it jumps up to 250+ seems to be where it hits international.... So that response is probably ok.... except where it timesout at the end of disney.com

Only thing i could think of which could cause it on your end would maybe be the MTU settings, have you tried changing them?

[PranK]

ATM, we're hosting with EV1/theplanet, who are supposed to have one of the biggest backbones in the US, but it'll still be a tad delayed as the server's running at max load and because of the number of hops.

we as in SAU? Cause we're far from max load.

[a20089]

The problem may be Internode side as I'm with them as well and I get the same very slow response.

[PranK]

I'll log a ticket with them and see what happens.

[Beer Baron]

it's definitely not universal cause the site loads quite fast for me. using verizon at work and swiftel at home. even though my work connection is approx 10 times faster than home the load time of pages is not that much different unless they have lots of images.

[mid life crisis]

i am with internode and it loads fine for me

[funkymonkey]

we as in SAU? Cause we're far from max load.

hmm... wierd, we're not atm, but when I was logged in just before posting I could've sworn the load average was sitting on 3.4 or thereabouts. atho I could've misread that.

[a20089]

seems to be fast for some and slow for others. I started a thread to see the response

http://forums.whirlpool.net.au/forum-replies.cfm?t=832303

[PranK]

hmm... wierd, we're not atm, but when I was logged in just before posting I could've sworn the load average was sitting on 3.4 or thereabouts. atho I could've misread that.

Yeah it'll get up there occasionally when a cron or rsync is running (SAU is backed up daily to my local machine) but 3.4 is ok when you consider the CPU power available. Also MySQL uses a LOT of memory atm because I was very generous in the my.cnf.

[The Mafia]

thanks heaps guys.

There are quite a few replies in the Whirlpool thread. Maybe there is an issue we need to stomp on.

Thanks again

[R31Nismoid]

Here is mine for you all, rarely have a drama for me.

1 2 ms 2 ms 1 ms *.*.*.*

2 21 ms 22 ms 21 ms [*.*.*.*]

3 34 ms 22 ms 21 ms gi1-2.mel-pipe-bdr1.ii.net [203.215.6.22]

4 35 ms 35 ms 57 ms gi0-15-1-3.syd-ult-core1.ii.net [203.215.20.12]

5 35 ms 35 ms 85 ms 202.139.19.33

6 192 ms 192 ms 198 ms 203.208.192.201

7 192 ms 192 ms 193 ms g11-0.core01.lax04.atlas.cogentco.com [154.54.12.221]

8 192 ms 205 ms 215 ms p0-0.core01.lax01.atlas.cogentco.com [154.54.6.241]

9 244 ms 191 ms 190 ms t3-1.mpd01.lax01.atlas.cogentco.com [154.54.2.102]

10 224 ms 224 ms 224 ms t2-2.mpd01.iah01.atlas.cogentco.com [154.54.3.37]

11 224 ms 230 ms 223 ms g2-0-0.core01.iah01.atlas.cogentco.com [154.54.2.241]

12 225 ms 240 ms 224 ms v3527.na22.b015619-0.iah01.atlas.cogentco.com [66.28.65.106]

13 224 ms 224 ms 224 ms everyones-internet.demarc.cogentco.com [38.99.215.154]

14 247 ms 225 ms 227 ms gphou2-209-85-0-105.ev1servers.net [209.85.0.105]

15 241 ms 224 ms 225 ms ev1s-209-62-28-18.ev1servers.net [209.62.28.18]

Trace complete.

[PranK]

Hi Christian,

Thank you for your support request with Internode.

Unfortunately a traceroute will not show very good results on the Internode network due to the way our MPLS network works. As such you need to run an extended ping test to the destination to determine latency issues.

Traceroute is only for determining the routing that packets take.

There is more information about our MPLS network available at the link below, however this is only viewable on an Internode connection.

http://www.internode.on.net/faq/internode-...-traceroute.php

Below is a ping from our servers which indicates a standard ping time of about 220ms, which is standard for connections to America.

> ping skylinesaustralia.com

PING skylinesaustralia.com (209.62.28.18): 56 data bytes

64 bytes from 209.62.28.18: icmp_seq=0 ttl=51 time=219.316 ms ...

64 bytes from 209.62.28.18: icmp_seq=74 ttl=51 time=219.219 ms

64 bytes from 209.62.28.18: icmp_seq=75 ttl=51 time=219.300 ms

64 bytes from 209.62.28.18: icmp_seq=76 ttl=51 time=217.861 ms ^C

--- skylinesaustralia.com ping statistics ---

77 packets transmitted, 77 packets received, 0% packet loss round-trip min/avg/max/stddev = 217.723/218.718/219.757/0.639 ms

I can browse the site fine, and do not notice any particularly bad connections. Should there still be issues, we would need more detail regarding the Internode customers that are having an issue before we can do any more troubleshooting.

If you have any further queries, please don't hesitate to contact us in the Helpdesk on 1300 788 233.

Kind regards,

[Abo Bob]

How's everything going with this?

I am getting errors (IPS driver error) and general slowness from both home and work lately. Particularly the last few days.

[justin911]

i wouldnt manualy count how long it takes to complete the traceroute.... it slows down when it has issues resolving dns for each hop

[The Mafia]

yeah its still slow as hell on both ends.

I'll contact Internode one day about it.

[PranK]

There would have been a few IPS driver errors towards the end of last week and over the weekend, but there shouldnt have been any this week. If there have been, can you tell me at approx what times?

As for the slowness, I am going to look into our DNS, but apart from that, I dont think there is anything I can do.

[R31Nismoid]

There was IPS's today around lunchtime Christian.

I had a few, usually 2-3min bursts.

Slowness - i personally have no issue here with iinet 24000/1000, always super fast.

[funkymonkey]

yeah got the IPS errors yesterday about 1ish afternoon. only happens for about 2 mins then goes away.