Nengun Performance Parts

[bubba]

Anything going on in Japan that we don't know about? I ordered an N1 oil pump from Japan via Slide and the 7-10 days delivery quoted is BS!

[SimonR32]

nengun are getting shocking with delivery...

Updated by Tom on 6-Nov-2007 at 4:33pm

Your order has been shipped, please login to the website and view the order in 'My Orders' for tracking information.

Please note, tracking information will not be available until the order has left Japan, expect this to take a couple of days.

Updated by Tom on 6-Nov-2007 at 1:08am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 31-Oct-2007 at 1:07am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 25-Oct-2007 at 1:07am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 19-Oct-2007 at 1:07am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 4-Oct-2007 at 10:15pm

Thankyou, your payment has been received, we are now processing your order.

You will be issued with your EMS tracking number, just before the parts are sent. EMS tracking is only activated once the parts are in the air, therefore it is confusing and causes unnecessary concern should the EMS number be issued earlier.

Edited November 8, 2007 by Cerbera

[Kaido_RR]

Anything going on in Japan that we don't know about? I ordered an N1 oil pump from Japan via Slide and the 7-10 days delivery quoted is BS!

don't think so, i just got my clutch from japan took me less than 2weeks from time of payment to arriving to my door. maybe they are just busy

[bubba]

don't think so, i just got my clutch from japan took me less than 2weeks from time of payment to arriving to my door. maybe they are just busy

Looks like I won't be fixing my RB30 this weekend, still waiting on bearings to come from over east anyway GOing to have to let the sticker expire as I was due to take it back over the pits next week

[Topaz]

7-10 days is the delivery time which is not part of their internal search for the product. In my current confirmed order it actually says "Orders can take anywhere from 7 to 21 working days for delivery" but I have never waited more than a week for delivery.

(EMS tracking at ice.auspost.com.au)

Edited November 8, 2007 by Topaz

[bubba]

Topaz, I was asking about Japan in general.. I ordered my N1 pump from Sliding Performance but it was coming ex-Japan

[justin911]

i ordered a rb26 pfc about a month ago. only took 3 weeks to arrive from when i made the payment so you should be right

hmmm i just ordered a power FC handcontroller off them on 31st of october....and right now its still processing so yeah they've recieved my payment....i've sent them like 5 emails but no reply but yeah as long as i recieve the item ill be happY

Cheers

CHi

[Kaido_RR]

7-10 days is the delivery time which is not part of their internal search for the product. In my current confirmed order it actually says "Orders can take anywhere from 7 to 21 working days for delivery" but I have never waited more than a week for delivery.

(EMS tracking at ice.auspost.com.au)

ems time for me is 4-6days

tracking from here http://tracking.post.japanpost.jp/service/...0.jsp?locale=en

[heller44]

Cerbera: same situation here... see what follows.

Updated by Tom on 6-Nov-2007 at 9:04pm

Your order has been shipped, please login to the website and view the order in 'My Orders' for tracking information.

Please note, tracking information will not be available until the order has left Japan, expect this to take a couple of days.

Updated by Tom on 6-Nov-2007 at 8:56pm

Hello

I have sent all parts except for the

[xxx

xxx

xxx]

I will send these parts shortly after

Updated by Tom on 4-Nov-2007 at 1:08am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 29-Oct-2007 at 1:07am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 23-Oct-2007 at 1:07am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 17-Oct-2007 at 1:07am

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 2-Oct-2007 at 11:31am

Thankyou, your payment has been received, we are now processing your order.

You will be issued with your EMS tracking number, just before the parts are sent. EMS tracking is only activated once the parts are in the air, therefore it is confusing and causes unnecessary concern should the EMS number be issued earlier.

Updated by Tom on 29-Sep-2007 at 10:16am

Your order has been confirmed and a shipment estimate provided. Your payment is required to continue processing of the order. The provided shipment estimate is valid for 2 working days after order confirmation.

I wonder when the rest will turn up.

Edited November 8, 2007 by heller44

[bubba]

That happened with my last Nengun order, he couldn't source the C's shifter right away so sent the diff and other stuff, shifter followed a few weeks later. I did have to chase him up about it though.

Edited November 8, 2007 by bubba

[Topaz]

Topaz, I was asking about Japan in general.. I ordered my N1 pump from Sliding Performance but it was coming ex-Japan

Yeah, I didn't specifically answer the 'Japan in general' bit

But I'd guess its pre-Christmas orders beginning to flood in. Also, tax time has just past.

[Woodys]

Thats the same sort of problem i`m having .lol

Said all parts are confirmed and ready to send. Then i get email

Updated by Tom on 15-Oct-2007 at 11:31pm

Hello

This is a pretty big order so to help out we have sent the clutch first

I will send the other parts shortly after

Then i get

22-10-07

Hello Adam

We have sent the clutch. The rest of the parts will be sent tomorrow

Regards

Todd

30-10-07

Hello

I will be sending the rest of your parts in the next few days. Please dont worry. We have your best interest at heart. We haven`t forgotten you or anything like that

Regards

Todd

Now its 08-11-07 and i still have been told nothing.....i been waiting for about 49 days since payment and to this day still no nothing.

Told them there customer relationship sux.

At this rate i might as well visit them in person and collect the stuff or my money back while i`m over there in Japan for the Auto Salon.

Anyone got any YAKUZA mates over there i could hook up with

Ohh and the only reason i been getting reply from Tom is because i keep sending him a email as to where is my stuff. If you don't email them then they just ignore you and enjoy your money collecting the interest....

[Denver]

greenline FTW

even if they don't have it listed online, it won't hurt to email and ask, chances he could source it for you

other good thing with greenline, even if its not in stock, or its going to be delayed, he will tell you up front at pricing time, so you know when it should be turning up, and usually its within half the time he tells you

[DCIEVE]

had excellent service from both greenline and perfectrun, were even prepared to hunt down obscure parts like fuel rail spacers..

not so good locally

Edited November 8, 2007 by DCIEVE

[masTers]

Amazing too its quicker to get parts off Greenline then ex east.

If you know what you want and dont need a flashy website, then Greenline is the way.

[justin911]

hmmm

anyone have the contact number for nengun ?

[Woodys]

hmmm

anyone have the contact number for nengun ?

I have this number not sure if its there phone number or there fax line: 001184428413977

[justin911]

why the hell does nengun let you know on the day its meant to be shipped out that your order is gonna be atleast another week late.

its like they just order it from there suppliers, then dont check if its in stock at the supplier but just wait by there mailbox to see if they recieve your item.... hmmm... thats probably exactly what they do actualy

[SimonR32]

nengun vs greenline

nengun 6 weeks to deliver

greenline just over 1 week

arrived on the same day haha

i know who im going to use from now on and ive used nengun a lot in the past

[taynewguy]

I think I've just bought my last part from Nengun......

Updated by Tom on 5-Dec-2007 at 1:08amNotification Sent

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Updated by Tom on 29-Nov-2007 at 1:08amNotification Sent

Unfortunately there has been a delay in supplying your order, the shipment estimate has been updated and we'll update your order when we have further information. We apologise for any inconvenience.

Getting sick of seeing this update each time I look forward to getting my parts.

Have bought way over 5K worth of gear in the last 3 months alone and the service has been delayed every order.

I'm just having a bit of a whinge today.....as I also have parts overdue from Slide! Their 7-10 days (ready for immediate dispatch) quote is absolute bullsh!t.

I wish someone here in perth had a sh!tload of money and could just stock up on parts so we could purchase them locally.

I'd be happy to pay a premium for this kind of service.

ok end rant - I'm off to cry myself to sleep.

Edited December 5, 2007 by taynewguy