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MaTBoY

By MaTBoY,
in New South Wales

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MaTBoY Grand Master

MaTBoY

Posted
Posted

Hello!

Who here uses 3 as their mobile provider? I'm thinking of moving to 3 from optus and I was hoping for some feedback from 3 users here.

Are you happy with 3? Would you like to stab a 3 salesman? Let me know your thoughts :P

Thanks! :sleep:

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https://www.sau.com.au/forums/topic/233225-3-network-mobile-users/
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scathing Grand Master

scathing

Posted
Posted

I've had mates who were on 3. If its working then its great, but if you need customer service....don't expect any of the latter, and don't expect to stop being the former either.

Their billing/accounting team re-define the term "f**ked". One of the guys I know couldn't close his account for months after he wanted to leave, despite repeated calls and unknown hours navigating through their IVR and sitting on hold. In the end they cancelled him but continued sending him $0 bills...which he ignored, only to find out it got sent to debt collectors.

That's the worst I've heard, but I've had other mates with similar accounting department stories.

My girlfriend's on 3 and, to their credit, their coverage is excellent. I'm on Vodafone, and most of the time she'll have reception in places I don't.

Cassbo Grand Master

Cassbo

Posted
Posted
  scathing said:
I've had mates who were on 3. If its working then its great, but if you need customer service....don't expect any of the latter, and don't expect to stop being the former either.

Their billing/accounting team re-define the term "f**ked". One of the guys I know couldn't close his account for months after he wanted to leave, despite repeated calls and unknown hours navigating through their IVR and sitting on hold. In the end they cancelled him but continued sending him $0 bills...which he ignored, only to find out it got sent to debt collectors.

That's the worst I've heard, but I've had other mates with similar accounting department stories.

My girlfriend's on 3 and, to their credit, their coverage is excellent. I'm on Vodafone, and most of the time she'll have reception in places I don't.

+1 on this.

Coverage is alright, when you loose 3 coverage it roams on Telstra's network. Annoyingly enough, I live right on the edge of the 3 network and it constantly switches between 3 and Telstra roaming, and seeing as I live in Sydney I would like to have full coverage of my home network instead of roaming half the time. This only ever happens around where I live, pretty much anywhere else I have no complaints.

Although if I could, I'd go back to Orange/3 CDMA, get coverage in the middle of buttfcuk nowhere! :/

Kujotk Grand Master

Kujotk

Posted
Posted

ive had 3 for 2 years now, had problems with my handset which was a motorola issue and not a 3 issue. im going to stick with them for my new phone. if you need customer service help i recommend going into a 3 store because the indian answering service is alittle hard to communicate to sometimes....

PIG747 Mentor

PIG747

Posted
Posted

The main problem with 3 is their phones. They always stuff up. I think ive had about 7-8 phones in the last 4 years being with 3 and out of that about 4-5 different models. If theres any problems with them i just threaten to cancel and they fold so quickly.

Xmetal Mentor

Xmetal

Posted
Posted

Another 3 user here.

1st problem: Shit phone, They gave me a Motorola V3x and it lasted 8 months before I finally chucked it in newy harbour.

2nd problem: Online Billing, They encourage us all to go to receiving our bills via email, mine take months to arrive and when they do my account is on the verge of being cut off because they were late sending it.

Other than that the coverage is good.

FloydWestwood Veteran

FloydWestwood

Posted
Posted

got one better on you ian - i threw mine in the toilet. i went from 3 to vodafone, 3 is probably a lil better. its not a matter of picking which company is the best, its all about not picking the worst :/

MaTBoY Grand Master

MaTBoY

Posted
  • Author
Posted

Haha. Not picking the worst is exactly the philosphy I'm trying to apply to this new carrier shopping.

Thanks for the input boys. It's appreciated.

It sounds as though they're all about as bad as each other. 3 are offer a decent phone (N95 8gb) so I think I'll have a go with them. Hopefully it'll just be same gay service that optus provide.

Cassbo Grand Master

Cassbo

Posted
Posted
  MaTBoY said:
Where abouts in Sydney do you live? I might be on a fringe area myself. Go the Riff!

Terrey Hills, about a billion kms from any where but still in Sydney lol

  4admrn said:
The main problem with 3 is their phones. They always stuff up. I think ive had about 7-8 phones in the last 4 years being with 3 and out of that about 4-5 different models. If theres any problems with them i just threaten to cancel and they fold so quickly.

I've had my Nokia 6280 with 3 for about 2.5 years, hasn't skipped a beat. Being an electrical apprentice its not like I take a great deal of care with it either. I would say you're just unlucky

funkymonkey Grand Master

funkymonkey

Posted
Posted

lol i'm just about to jump from 3 to optus... back in the day they were the only ones with caps. now everyone's doin em. their coverage is shit, and they've just released a press statement saying they'll be going from 50% coverage to the 80% that most other competitors enjoy in the coming years. till then, optus here i come

N1GTR Grand Master

N1GTR

Posted
Posted

3? Been there used that.

They. Fkn. Suck.

Im a very positive person, and i have NOTHING positive to say about 3. Everytime i went to make a call i regretted signing up with them, every single call. Well, thats when the calls go through, and stay connected for the whole call.

Switched back to optus about 3 years ago and havnt got any regrets.

Can definatly recommend the blackberry pearl as a handset if you're sick of "toy" handsets, once you have a blackberry your last phone will feel like its from the stone age

SLY-25T Mentor

SLY-25T

Posted
Posted

i was on 3 a while ago. went through about 4 phones in a year. really pissed me off. the coverage was ok. but it was extremely annoying when it would flick from 3g to roaming.

im on optus prepaid now. reception in my area is sssssssshithouse. i must be on the edge of 3 towers. 1 bar of reception in my street and at the shops.

shocking.

but sadly u cant get away from the indians in the call centres. only a couple times ive got an aussie with optus.

bloody phones. so much money for somewhat shit reception and sometimes poor quality phones.

thats my 2 cents... :rofl:

Shell Grand Master

Shell

Posted
Posted
  MaTBoY said:
Haha. Not picking the worst is exactly the philosphy I'm trying to apply to this new carrier shopping.

Thanks for the input boys. It's appreciated.

It sounds as though they're all about as bad as each other. 3 are offer a decent phone (N95 8gb) so I think I'll have a go with them. Hopefully it'll just be same gay service that optus provide.

have you looked at Virgin at all?

they have the N95 8GB... dunno how plans compare with 3 though.

I just switched to them from Telstra and they've been great so far, everything's easy to understand, no problems with reception, and the one time I had to ring them (about keeping my old number) I got thru straight away to a non-Indian lol

MaTBoY Grand Master

MaTBoY

Posted
  • Author
Posted

Virgin you say... I haven't even really looked at them... Do you know which towers they use for coverage? I might have a read into them at lunch time :rofl:

Thanks for all the input guys. I'll keep the thread updated with what i do just to keep you informed :domokun:

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