UAS - your experiences

[Talej]

Just wanted to hear what peoples experiences have been when dealing with Unique Autosports.. good, bad and other.

I am dealing with them now with some work I need done and so far I have been less than impressed.

[Blitz]

Unlike other threads lets keep this one civil and constructive guys.

[T0nyGTSt]

Heh! The mere title has already given me heart attack.

I've bought some stuff from John and Nick and the stuff was good.

This "Blitz" guy is an idiot though...

T.

[Roy]

Found John good to deal with for parts, never really had them do much in the way of mechanicals though.

John and the UAS crew are very supportive of the whole import scene.

[PranK]

Hey Guys,

I have had a few "fallouts" with John in the past, but we made up our differences and I am more than happy to send people his way to get parts/cars. He is on this forum as "Boosted Zed".

I try to never go to UAS anymore though, it sucks... everytime i go there, i spend WAY too much.

Christian

[Merli]

I used to have a lot to say against UAS, mostly in the way of customer service.

But I have since learn't that it isn't from a lack of passion, commitment, or salesmanship, it is purely an abundance of enthusiasm. John and his staff are very passionate about imported cars, and are easily sidetracked. But don't let that sway you, just grab their attention and don't let it go until you're satisfied. Don't be afraid to remind them that you're still in need of attention

It is without question that they stock many great parts for our precious Skylines, and have the knowledge to make said parts work optimally.

Just be patient.

[Talej]

Merli,

Well said. I think that is the exact reason I started this thread. I know they are passionate about what they do and they are good at it. I think the major flaw at UAS (and indeed a lot of auto places) is customer service.

Maybe they just need a better system for tracking orders (which I would be happy to develop :Þ)

[Bigvis.]

A long long time ago when i was buyin a 300zx tt i went to unique and they were very helpful but I found them to be pricey. For my money, Just Jap was both really good in that they gave me a great price, chucked in some mods and installed them the next day. When ive taken it there they have had it ready the same day, and it seems they really know their stuff.

[Talej]

Just so you are all aware... I have spoken to John and everything is being sorted out. He has explained the situation and I am happy with what he had to say.

Everyone should also be aware that the issue I had was with communication and delays of a part, nothing to do with any mechanical work that they were doing.

They have my vote.

[Tosh]

they sell Option DVD's ..................... say no more...

I am getting my timing belt done there soon and it's good to know that I wont have any apprentices working on my car and thrashing the shit out of it because they feel like it

[Talej]

ugh don't mention timing belt!! my car was off the road for a week cause the mechanic got the wrong water pump and blah blah blah...

Would 6 hours be about average to do timing belt & water pump at the same time?? burnt a nice hole in my pocket!

[Merli]

Yeah, changing the timing belt isn't a quick job!

[Tosh]

especially on my car.........

[carlo]

In my expirence Toyota seem to have a habit of designing cars in such a manner that changing the timing belt takes hours of work.

My celica was probably similar to your car tosh, small engine bay, the engine mounted in such a way that the only way to change the belt is to pull the engine out of the car.

I hear that one of the guys at unique knows a thing or two about MR2's however.

[T0nyGTSt]

Skylines aren't exactly all that easy either.

$150-250 in labour says it all... and don't get me started on Skyline clutches :-(

T.

[fatz]

SW20-GT -- your kidding yourself... the young fella did your timming belt i dont think ive seen a mechanic do a timming belt in the last 24 years

[Tosh]

ummm fatz..... I haven't had it done yet

[fatz]

just do it yourself save you some cash

pete

[Tosh]

I would if I could but I'm no mechanic

[MR R32]

My experience with UAS has been average. I have not had any interaction with their workshop. I would have had my car serviced there as I live in Castle Hill, but the customer service that I have received made me not want to go back.

Nick fitted my air partition for me, and he did a really good job, spent alot of time getting it right, and was great to deal with. BUT - while he was doing this I had the manager ask me why I chose to use a Uni Filter (found him to be very condascending). Also I booked a car inspection when I wanted to buy my car. I was made to wait 45 mins after arriving on time for my appoinment. Also on a seperate occasion I was made to wait 30 minutes while a guy was arguing with his wife/or girlfriend on the phone. Some arrogant staff, but some good staff too.