Problems With Sliding Turbo

[RBwhatever]

Just contact Murnane Motors direct on 0755357411 and they will organize everything with you as the warranty on these turbo's is based with them being the manufacturing workshop.

Jase

thats actually a good idea.

problem is, Slide doesnt want me to send the turbo to him at all. he doesnt want anything to do with it as far as i can tell. he's trying to shift responsibility.

i dont want to send my turbo to his warranting company because ive never dealt with them, or even knew about them to begin with, so how can i trust them?

if slide pays for the GCG quote of $75, pays for postage (not sure what it will cost), ill send it to HIM for him to take care of.

It appears that slide has used them to manufacture the turbo. Hence they had no contact with you but rather Slide was the middleman between you and them.

Murnane built it, so Murnane will fix it. Murnane answers to Slide, Slide answers to you. So ultimately Murnane is responsible for the turbo.

Slide is giving you the opportunity to send the turbo directly to them, rather than you send the turbo to slide, and slide then sends the turbo to Murnane. Its a waste of time and money to do that.

Give the info you have to Murnane to repair it, if that fails, then its refund time.

[SECURITY]

sounds good.

as long as he covers GCG's fees and postage.

[SysLink67]

Just one of things matey, shit happens.

No point crying over spilt milk and crying to mama.

Just get it repaired or save ya pennies for a HKS item sport:)

[taynewguy]

Mate - I don't think anyone would deny that you have perhaps been hard done by here, but the fact of the matter is, if you want the warranty then you haven't got much choice. I think he is within his rights to ask you to send it to be repaired from the place of manufacture. This is not turbo (or car part)specific at all - it happens with a million and one items you purchase. You don't always get a choice.

Bottom line is, you bought a cheap turbo, it's faulty, the manufacturer is offering to fix it.

Unless you give them the opportunity to fix it - a full refund is a matter a good will on Slides part - nothing more.

[r32woohoo]

Being biased towards GCG turbo's since i run one myself i would rather have them rebuild it, you've driven my car so you know how well it runs.

But since i know how much they are to rebuild and the fact that you shouldn't have to pay for it, it looks like your best bet is what others have said and get the warranty repair and have GCG check it out properly.

Sucks that you have 2 'reputable' turbo companies with different diagnosis' though....

[SECURITY]

yeah, ive decided that as long as sliding performance pays for GCG's time and postage that i'd send it to sliding performance personally. i will not send it to a company i have never heard off till now. i think that is being very reasonable.

[MrStabby]

I'd call Fair Trading to get some solid advice on the best way to proceed.

http://www.fairtrading.nsw.gov.au/

http://www.fairtrading.qld.gov.au/

[1400r]

if Murnane Motors cover the warranty why should slide cover the cost when you decide to take it else where to be checked over?

[SECURITY]

I'd call Fair Trading to get some solid advice on the best way to proceed.

http://www.fairtrading.nsw.gov.au/

http://www.fairtrading.qld.gov.au/

website is down, but ill give them a call on monday.

thanks mate.

[moonus]

Spend a little more to begin with... do it right the first time imo.

how is that relevant to his situation?..he is asking for opinions as to what to do now, not what he should have done..

joe, my advice would be to send it to the warranty company with the list of repairs provided by GCG. Then, upon its return, ask GCG to inspect it again to see if it is A ok. Of course, these costs involved in shipping, re inspection will need to be forked out by somebody. Maybe you need to make some arrangment with SP here.

Cheers

Edited October 12, 2007 by moonus

[ix9]

Send it back to Murnane, get it fixed. and be done with it. End of story.

OR ask Slide for a refund and save your coin for a HKS jobbie

[Gts-t]

how many other people are having this problem with this turbo?

If it is just a bit of a one off, i would let the said workshop repair the turbo as SP are asking. Then u can take ur chances with refitting it or paying to have gcg inspect it to see if it is indeed 100%

it might cost u a bit of time and money but this is the real world and its not always nice. warranties or garantees dont mean too much to me, unless i have faith in the product i just dont buy it. that is unless i can afford to lose the money, harsh but sometimes as others have said its best to spend money on proven($$) parts .

at the end of the day i dont have the money or the time, because time is money too, to take companies to court and stuff around like that.

and ive spent my 5c

gl

[SECURITY]

i personally know someone who had their slide turbo completely shit itself.

slide refuses to pay the GCG fee and postage even after he told me to send it there.

i think this is now going to develop into a court case. ive spoken to my old man who said i should go through with it.

ill have to contact the department of fair trading first, wont i?

[wolverine]

slide can't do much more (under the current circumstances) than ask you to send it to Murnane to be repaired. i don't know what difference it makes whether you know them or not this is their attempt to meet their warranty obligations.

if you send it anywhere else it is your choice and your cost.

i would send it to Murnane and discuss GCG findings with them and let them fix it.

[Gts-t]

Will going to court cost u more in time and money than buying a gcg or hks turbs tho?

[SECURITY]

civil case is $26 to apply. department of fair trading is $0.

and i'll be sueing for all costs incurred including legal fees which will be around $1500ish because of labour etc.

its not a major loss on my part.

[Gts-t]

might be worth a shot then

the advice ill give tho is to send it where SP want you to, discuss with them what GCG have said and let them know when u get it back u will be sending it to GCG for another inspection and if it fails that u will be pursing legal action etc.

gl bud

[abu]

Stuff the warranty, get a full refund.

If full refund isn't possible, then sue them for the full amount, its only fair.

You paid for a working turbo, no some half ass piece of shit like they supplied.

and i'll be sueing for all costs incurred including legal fees which will be around $1500ish because of labour etc.

I agree you should, its a waste of time on your behalf.

Why should you have to send it off to GCG to be repaired, you paid to get a new working turbo didn't you? Its also not like the damage was caused on your behalf or negligence.

Its already been sent off once, which to me already seems like 1 time to many.

Edited October 12, 2007 by abu

[SECURITY]

aaron has again disappointed me.

ive just received an email saying that he didnt want me to take it to GCG for them to strip the turbo, and this has voided my warranty.

i have no option than to sue, right?

[abu]

aaron has again disappointed me.

ive just received an email saying that he didnt want me to take it to GCG for them to strip the turbo, and this has voided my warranty.

i have no option than to sue, right?

Well with your warranty voided, what good is it?

Its useless now!

Sue and get your money back..