Jump to content
SAU Community

Recommended Posts

so I Put a few orders in for Amayama and they all show green "ordered from supplier" or "sent from supplier"

The earliest August one was listed as expected delivery 13th Sep by "Fastway Couriers" (it was listed as delivered to warehouse by 12th sep).

so naturally, I'd like to know the status..

- they do not reply to online messages despite the interface for logged in customers.

- they do not pick up the phone it just rings to voice mail or gets cut off

At this point wondering if I just turn up at  24 Norman St, Peakhurst, Sydney, with print out in hand, will they all run and hide behind the shipping supplies?

Link to comment
https://www.sau.com.au/forums/topic/481196-amayama-are-they-this-poor/
Share on other sites

Yeah I've used Amayama a lot and found them to be good (nothing orders sometimes get cancelled after they check with Nissan). 

International deliveries are a disaster at the moment but Fast Track are local and if they have the package there should be a tracking number available.

  • Like 1
1 hour ago, GTSBoy said:

Have you heard what's happening with global shipping lately?

yes, that I understand.( however, i get DHL from japan in days.)

what I do not understand is ghosting customers who ask after an order that their own system says they have, and should have been delivered 10 days ago

Dude I have stuff on the way at the moment too from them, same delays. They are usually 10/10, but the shipping at the moment from overseas just is what it is. "Sent by supplier" just means they are waiting for the stock themselves.

You do realise Amayama is not like RHDjapan or Nengun right ?, where they specifically obtain and ship your order independently from other orders. Amayama do bulk stock orders for multiple customers parts overseas, which all get shipped together, then they individually ship it once it's in Australia. Notice you only get tracking within Australia ? That's why. How do you think they keep their shipping prices so low ?

Chill out.

  • Like 2
3 hours ago, phelbas said:

yes, that I understand.( however, i get DHL from japan in days.)

what I do not understand is ghosting customers who ask after an order that their own system says they have, and should have been delivered 10 days ago

They probably have a huge backlog of calls/emails to get through from customers contacting them cos their order is 4 days late.

Add shipping delays of covud, and huge increase in online orders, with same amount of staff, and...you get this.

3 hours ago, BK said:

You do realise

Yes, I do realise.

nevertheless a bare minimum of customer service is customer service.

If they don't want phone calls and queries perhaps enter the correct dates into their own customer information system, or spend 1 minute replying to one polite question, instead of ignoring it for a week.

1018141496_ScreenShot2020-09-22at3_26_09pm.thumb.png.1cd2c8c178970903a60fe72bf7fca118.png

11 minutes ago, phelbas said:

Yes, I do realise

I don't think you do, or else you wouldn't be bringing up DHL from Japan, which has nothing to do with your order with them.

Relax, you'll get your parts mate. ?

Lol have u seen the price of DHL shipping at the moment?? You'd want gold plated triple platinum etc service to charge $90 to deliver a single air filter from jpn to aus ( i didnt proceed with the order). DHL's service has always been amazing but priced thru the roof at present. 

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


  • Similar Content

  • Latest Posts

    • Thanks for that, I'll check it all out. I can always do the brakes last anyway if its a problem.  The 16's are super cool, if they do fit I'll cruise around with them for a bit.  
    • Well, that's kinda the point. The calipers might interfere with the inside of the barrels 16" rims are only about 14" inside the barrels, which is ~350mm, and 334mm rotors only leave about 8mm outboard for the caliper before you get to 350, And.... that;s not gunna be enough. If the rims have a larger ID than that, you might sneak it in. I'd be putting a measuring stick inside the wheel and eyeballing the extra required for the caliper outboard of the rotor before committing to bolting it all on.
    • OK, so again it has been a bit of a break but it was around researching what had been done since I didn't have access to Neil's records and not everything is obvious without pulling stuff apart. Happily the guy who assembled the engine had kept reasonable records, so we now know the final spec is: Bottom end: Standard block and crank Ross 86.5mm forgies, 9:1 compression Spool forged rods Standard main bolts Oil pump Spool billet gears in standard housing Aeroflow extended and baffled sump Head Freshly rebuilt standard head with new 80lb valve springs Mild porting/port match Head oil feed restrictor VCT disabled Tighe 805C reground cams (255 duration, 8.93 lift)  Adjustable cam gears on inlet/exhaust Standard head bolts, gasket not confirmed but assumed MLS External 555cc Nismo injectors Z32 AFM Bosch 023 Intank fuel pump Garret 2871 (factory housings and manifold) Hypertune FFP plenum with standard throttle   Time to book in a trip to Unigroup
    • I forgot about my shiny new plates!
    • Well, apparently they do fit, however this wont be a problem if not because the car will be stationary while i do the suspension work. I was just going to use the 16's to roll the old girl around if I needed to. I just need to get the E90 back on the road first. Yes! I'm a believer! 🙌 So, I contacted them because the site kinda sucks and I was really confused about what I'd need. They put together a package for me and because I was spraying all the seat surfaces and not doing spot fixes I decided not to send them a headrest to colour match, I just used their colour on file (and it was spot on).  I got some heavy duty cleaner, 1L of colour, a small bottle of dye hardener and a small bottle of the dye top coat. I also got a spray gun as I needed a larger nozzle than the gun I had and it was only $40 extra. From memory the total was ~$450 ish. Its not cheap but the result is awesome. They did add repair bits and pieces to the quote originally and the cost came down significantly when I said I didn't need any repair products. I did it over a weekend. The only issues I had were my own; I forgot to mix the hardener into the dye two coats but I had enough dye for 2 more coats with the hardener. I also just used up all the dye because why not and i rushed the last coat which gave me some runs. Thankfully the runs are under the headrests. The gun pattern wasn't great, very round and would have been better if it was a line. It made it a little tricky to get consistent coverage and I think having done the extra coats probably helped conceal any coverage issues. I contacted them again a few months later so I could get our X5 done (who the f**k thought white leather was a good idea for a family car?!) and they said they had some training to do in Sydney and I could get a reduced rate on the leather fix in the X5 if I let them demo their product on our car. So I agreed. When I took Bec in the E39 to pick it up, I showed them the job I'd done in my car and they were all (students included) really impressed. Note that they said the runs I created could be fixed easily at the time with a brush or an air compressor gun. So, now with the two cars done I can absolutely recommend Colourlock.  I'll take pics of both interiors and create a new thread.
×
×
  • Create New...