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Nengun And Delivery Problem!

Turbz RB-25
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Turbz RB-25 Experienced

Turbz RB-25

Posted
Posted

Hi guys,

I ordered my HKS GT2835 from nengun and 'Todd' from nengun stated that it was posted on Thursday (6 Days ago).

He stated that the tracking number should be active in a couple of days, I thought a couple of days meant 2 - 3 days???

Everytime I try to search the number it says 'Your item number is not found. Confirm your item number and ask at your local office. '

I am F#$KIN G stressed out! This kit cost me over 3k!

I've tried contacting him 4 times now via email with no response.

Does this always happen when people buy from nengun?

Does the EMS tracking never work?

Has anyone purchased from there and had the same problem?

Cheers

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Duncan Grand Master

Duncan

Posted
Posted

every time i buy from them its the same. their sevice, communication and delivery times are apalling.

unfortunately their prices are excellent.

if you don't like the suspense you could always pay 50% more and buy locally?

GTR1993 Mentor

GTR1993

Posted
Posted

I have used Henry from RMS for this exact reason. I bought 700 cc injectors bolt in to my gtr from him $615 delivered, and they goto him first then to me so i have no problems with shipping or customs, this is opposed to a nengun price of 609 delivered, i know what one i would take.

Turbz RB-25 Experienced

Turbz RB-25

Posted
  • Author
Posted
every time i buy from them its the same. their sevice, communication and delivery times are apalling.

unfortunately their prices are excellent.

if you don't like the suspense you could always pay 50% more and buy locally?

Mate, I didn't ask for your opinion regarding where to buy items from.

I asked if anyone has had a simular problem with the EMS tracking.

Is it Nengun's fault or the Jap post office's fault, anyone know?

skygtsnt Rookie

skygtsnt

Posted
Posted
Hi guys,

I ordered my HKS GT2835 from nengun and 'Todd' from nengun stated that it was posted on Thursday (6 Days ago).

He stated that the tracking number should be active in a couple of days, I thought a couple of days meant 2 - 3 days???

Everytime I try to search the number it says 'Your item number is not found. Confirm your item number and ask at your local office. '

I am F#$KIN G stressed out! This kit cost me over 3k!

I've tried contacting him 4 times now via email with no response.

Does this always happen when people buy from nengun?

Does the EMS tracking never work?

Has anyone purchased from there and had the same problem?

Cheers

yeah i bought a couple of things off nengun. they do take a while to get here. like the other fella said, its unfortunate, that we have to put up with ..."delays"...

but you do eventually get it, well, i received everything i ordered. all be it late though. as for the tracking number, none of mine ever worked either. i suppose thats the price we pay for cheaper, but good quality products

arep3 Experienced

arep3

Posted
Posted
Mate, I didn't ask for your opinion regarding where to buy items from.

I asked if anyone has had a simular problem with the EMS tracking.

Is it Nengun's fault or the Jap post office's fault, anyone know?

chill out mate. no need to take it out on others.

i ordered several parts from Nengun when i was rebuilding my motor. in total it took a month for it all to arrive. Delivery from japan can take 5+days normally. they need to process the order, pack it, post it. then it will need to get flown over to aust, clear customs and delivered to you. this all takes time. Todd will get back to you with updates. it all takes time.

Blitz Grand Master

Blitz

Posted
Posted
Mate, I didn't ask for your opinion regarding where to buy items from.

I asked if anyone has had a simular problem with the EMS tracking.

Is it Nengun's fault or the Jap post office's fault, anyone know?

'Mate', how about you loose the attitude?

Once an item is lodged at the post office, the EMS number is activated.

If the item isn't showing on EMS tracking, its usually either incorrect, or has not been sent.

33drifter Collaborator

33drifter

Posted
Posted

i had the same problem mate, but i believe they have a 100% delivery rate, my tracking number didnt work, i sent many emails of which none were replied to, but one day my order just turned up at my door. about 3 weeks late, you should be fine

Turbz RB-25 Experienced

Turbz RB-25

Posted
  • Author
Posted
'Mate', how about you loose the attitude?

Once an item is lodged at the post office, the EMS number is activated.

If the item isn't showing on EMS tracking, its usually either incorrect, or has not been sent.

When you say 'has nto been sent', do you mean nengun hasn't given it to the post office, or the postoffice hasn't shipped it out of japan, but still has the product?

Turbz RB-25 Experienced

Turbz RB-25

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i had the same problem mate, but i believe they have a 100% delivery rate, my tracking number didnt work, i sent many emails of which none were replied to, but one day my order just turned up at my door. about 3 weeks late, you should be fine

3 weeks late from when you made the payment or 3 weeks late from when 'Todd' said he posted it?

MR 33 Rising Star

MR 33

Posted
Posted

As above.... You should have searched around and you would have found that ordering parts through nengun generally takes up to and over a month to get to your door. I've never had dramas with Todd, he will get back to you as soon as he can.

Turbz RB-25 Experienced

Turbz RB-25

Posted
  • Author
Posted
As above.... You should have searched around and you would have found that ordering parts through nengun generally takes up to and over a month to get to your door. I've never had dramas with Todd, he will get back to you as soon as he can.

With all due respect, my question was, what is wrong with the EMS number and has anyone had the same problem, not 'why is it taking so long'.

I did search and I was fully aware that it takes 1 month to come, but what I did not know was that the tracking number provided by nengun does NOT work.

MR 33 Rising Star

MR 33

Posted
Posted (edited)

Yes i understand that. Was more referring to the fact it takes a while to get response from nengun. Not putting nengun down, just no doubt he is a very busy man. Don't worry mate, i'd be freaking too with 3k hanging in the balance, rest assured you'll be looked after :)

Edited by MR 33
The Mafia Grand Master

The Mafia

Posted
Posted

they are slow, arrogant, and lazy.

Took them 3 months to get me a fuel pump. And Todd was arrogant when I was asking about it, and even got smart with me.

Greenline - They usually take about a week or two. They are heaps faster. I won't buy from nengun anymore due to their bad service and long wait times.

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