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Wtf..dealer Fault Destroys Engine

ARTZ

By ARTZ,
in General Automotive Discussion

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ARTZ Grand Master

ARTZ

Posted
Posted

So im talking to one one of my workmates today whos has the same bt50 ute as I do..

He has 400,000kms on it and I was basically asking him about reliablitiy etc.he said its been great to him but...

At 220,000kms the timing belt snapped and basically detroyed his motor costing him over $2500 to repair.

Now hw always had the car serviced with that Mazda dealer he had bought it from, they had been stinging him 450$ a hit for general servicing...wtf...it is in the service manual that the timing belt needs to be changed at 120,000km and this was never done so surely they have some kind of legal obligation to fix his free of charge..

Amongst other things it also developed an oil leak from them not changing (and no doubt overtightening) the sump plug washer, luckily another mechanic picked up on it before damage was done. The engine light is also stuck on but Mazda apparently have no idea why..

Anyway he has all his receipts and i think he should be taking them to court over the matter, is it worth the effort ?

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mad082 Grand Master

mad082

Posted
Posted

there is probably a statute of limitations for this, and i daresay it ran out about 180,000kms ago. he should've been speaking to them from word go about it. he should've had them fix it, and he should've been able to easily show the service manager that it happened due to their lack of changing it. bit hard to walk in a few years later and ask them to pay for something that was fixed ages ago.

as for the servicing costing $450 a hit, that doesn't suprise me for dealership servicing of a diesel.

.:: GimpS-R34 ::. Grand Master

.:: GimpS-R34 ::.

Posted
Posted

wasnt stupidin up the thread.. as marc stated.. I think it would be too long after the incident for him to claim anything. Nothing is stopping him doing something about it but why didnt he do something about it when it happened.. not 180 000 k later?

warps Mentor

warps

Posted
Posted

At 120k it's out of warranty

Once it's out of warranty the dealer will ask if you want these things done - there is no obligation on them or you to complete everything that's in the book (apart from general service items)

Anything that happens at 220,000km is so far out of warranty it's not funny.

It's now done 400,000km so even if they were at fault 180,000km ago, there's zip can be done now

Stupid thread

Birds Grand Master

Birds

Posted
Posted

Adding to this, the manufacturer actually has to be given the chance to make good on their product. You're not allowed to get something fixed by a third party (assuming he didn't get the dealer to replace the engine) and then demand compensation for it.

If he was getting handbook servicing, and it was listed as an item to be done at 100,000km for example, and Mazda didn't do it...then he would have something to go by. The biggest concern with Bravos is the gearbox...be careful with 5th gear in that sucker...they have a habit of blowing up and taking the back half of the box with it = $2000 fix. Never tow in 5th (shouldn't do this in any car), and stay out of 5th until 80km/h+

ARTZ Grand Master

ARTZ

Posted
  • Author
Posted

he has entrusted the care of his car to not only an authorized service shop but the seller of the vehicle..

Id imagine they are expected to follow the service manual when doing so..

Now lets imagine for minute your wife/ family member had good money to have their car serviced by the book at a dealership, then one rainy night as she is driving home the enigne seizes causing a compression llock maybe which sends the car spinning into a tree and she is dead.. Or lets say they forgot to do a bleed screw on the brakes up properly and her brakes diedi.. Is that ok because the car is out of warranty too?Are you saying you wouldnt seek some kind of compensation?

there is nothing stupid about this thread other than people who think he has no right to stand up for himself after being blatently ripped off and possibly had his life put in danger by an authorized seller/servicer..

I know the car is way beyond it now but that is hardly the point.. The car was serviced there for 160,000kms and it wasnt serviced properly..the reason he has never sought advice on the matter is because obviously didnt know any better, he probably didnt even know what a timing belt was until it snapped and estroyed his engine, he just some guy who Mada figured they could rip off..

.:: GimpS-R34 ::. Grand Master

.:: GimpS-R34 ::.

Posted
Posted (edited)

he has entrusted the care of his car to not only an authorized service shop but the seller of the vehicle..

Id imagine they are expected to follow the service manual when doing so..

Now lets imagine for minute your wife/ family member had good money to have their car serviced by the book at a dealership, then one rainy night as she is driving home the enigne seizes causing a compression llock maybe which sends the car spinning into a tree and she is dead.. Or lets say they forgot to do a bleed screw on the brakes up properly and her brakes diedi.. Is that ok because the car is out of warranty too?Are you saying you wouldnt seek some kind of compensation?

there is nothing stupid about this thread other than people who think he has no right to stand up for himself after being blatently ripped off and possibly had his life put in danger by an authorized seller/servicer..

I know the car is way beyond it now but that is hardly the point.. The car was serviced there for 160,000kms and it wasnt serviced properly..the reason he has never sought advice on the matter is because obviously didnt know any better, he probably didnt even know what a timing belt was until it snapped and estroyed his engine, he just some guy who Mada figured they could rip off..

Yes its a shame but in reality i do not think mazda will be liable for compensation after all that time. He prob wasnt pissed off until he was informed it was due to their fauly this happened.. Now he's just pissed off..

So he wasnt happy with their servicing but continued to return?

Edited by .:: GimpS-R34 ::.
warps Mentor

warps

Posted
Posted

Now lets imagine for minute your wife/ family member had good money to have their car serviced by the book at a dealership, then one rainy night as she is driving home the enigne seizes causing a compression llock maybe which sends the car spinning into a tree and she is dead.. Or lets say they forgot to do a bleed screw on the brakes up properly and her brakes diedi.. Is that ok because the car is out of warranty too?Are you saying you wouldnt seek some kind of compensation?

What?

Yes, let's take this to some ridiculous "what if" conclusion. Are you for real?

As far as general servicing goes, then they are responsible for making sure that they have done the work properly (refit sump plugs, tighten bleed nipples etc). Just make sure they haven't left a ring spanner on the bleed nipple because we all know that only retards and morons do that :whistling:

Now, as far as the timing belt goes, yes, the manual says that it should be changed at 120,000km. In my experience, they will ask whether you want it done at that time (or sometimes they'll suggest to do it at an earlier, smaller service to spread the coszts out a bit better). If the owner tells them not to bother ("F**K that, am I made of money? Let's leave it for a few thousand km and see how it goes") then the dealer can't force the owner to follow the procedure in the book. I'd suggest this is a common conversation they have with vehicle owners.

Perhaps the dealer did choose not to replace the belt. Perhaps that did contribute to it snapping 100,000km later. If so, and you could actually prove these things, you may have had some cause for compensation at the time. Bringing it up another 180,000km later? Well I think they will tell you to piss off and stop wasting their time. I know I would.

ARTZ Grand Master

ARTZ

Posted
  • Author
Posted

im sure at the time the only thought on his mind was fix it so I can get back to work..he doesnt have time to waste argueing the legalities of it there and then..

Which brings up another point why could he not also sue for lost time at work?

lidz Community Regular

lidz

Posted
Posted

you seem to be missing the point warps he paid good money to have everything done by the book and it wasnt..

no your missing the point mate, this all happened 180,000km's ago (which is a good couple years ago I'm guessing) so it doesn't matter who did what, who paid for what or who's at fault there's just nothing he can do. Cant argue to have the bill re-imbursed & definately cant sue for lost time at work. Chalk it up to a learning experience & move on / let it go.

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