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Nengun And Delivery Problem!

Turbz RB-25
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The Dan Grand Master

The Dan

Posted
Posted
chill out mate. no need to take it out on others.

i ordered several parts from Nengun when i was rebuilding my motor. in total it took a month for it all to arrive. Delivery from japan can take 5+days normally. they need to process the order, pack it, post it. then it will need to get flown over to aust, clear customs and delivered to you. this all takes time. Todd will get back to you with updates. it all takes time.

When I order parts from Japan, I pay and the part arrives 6-7 days later...sometimes 4-5.

It took 2.5 months to get a set of SARD injectors from Nengun and he bullshitted to me all the way. So now I buy from someone cheaper and faster.

There is a possibility you are entering the tracking number wrong. I know some tracking sites are not updated often enough and there is a delay there also.

If you want, give me the tracking number and I'll check it out for ya.

PM-R33 Grand Master

PM-R33

Posted
Posted

Dont forget that they dont stock hundreds of each part at their warehouse. When you order it, they check if they have it in stock, if not they place an order through the company they get it through. That company checks if they have it in stock, if they dont you have to wait. If they have it in stock they send it to the guys at Nengun, this could take a while, so you have to wait. They then have to send it out to you from Japan, you have to wait. When the jap post office get it they have to take it through all their crap they have to do, so you have to wait. Then it gets sent and may take a few days, then get cleared through customs and all their paperwork. This can take anywhere from a week to a month or more. Anywhere along the line there can be delays and bad luck with certain items.

I have delt with nengun many times and you ALWAYS get your parts, ALWAYS. Some times it just takes a while, but its worth it when your saving big dollars on certain items.

Devils_Advocate21 Mentor

Devils_Advocate21

Posted
Posted

I wouldnt stress too much anyway, you'll get the customs letter to pay for the duty to get your goods then you know there in Australia, they do take a long time but they do eventually arrive

Good luck with it

SATO GTS Community Regular

SATO GTS

Posted
Posted (edited)

i recently ordered a expensive amount worth of gear from them with about 1.5 months of playing email tennis but once the goods where active through ems i received them in 4 days time and yes the ems tracking number does work and you can also track it the aust post through there EMS international tracking service which is alot more accurate. . so yes you have to have a very high patience level to deal with them because of the slow prcoess speed.

Edited by SATO GTS
Chi100188 Mentor

Chi100188

Posted
Posted

just be patience mate i ordered a power FC hand controller off them and it was 1 month late from the quotted date they are slow and reply emails slow blah blah blah but hey how many car enthusiast out there use them? so just be patient and you will get your parts :action-smiley-069:

rb30dett Rising Star

rb30dett

Posted
Posted

If the ems number is correct then they havent posted it yet (nengun) I have had the same bad service from them but your parts allways arive. Customer service is crap thats why I dont use them unless I have to. took 2 months for my last order to arive 2 months after I payed for it....

cefiro Experienced

cefiro

Posted
Posted

Sounds like a bitch about nengun forum ha, but you got to expect it if you give bad service. i am waiting for some brake pads also, they were delayed and the tracking number is not working either. I guess we can use the phrase fool me once shame on you, fool me twice shame on me. I will be looking else where in future if i am not satisfied with the process. I am sure you will get the delivery soon but as you or I would expect its a simple process, I am sure that its not the truth though.

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