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Some Businesses Are Absolutely Terrible

adgey

By adgey,
in New South Wales

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adgey Experienced

adgey

Posted
Posted

With keeping with the terms of SAU I won't say openly who but I have just had the worst encounter with a parts seller. In a nut shell I bought a gearbox off these people and during the build of my car it was put in and found to be stuck in gear so I rang them and discussed what they wanted to do. They suggested I just have someone look at it as these things are simple and "minor" but it turned out the gearbox was completely f**ked! Now they don't want to have anything to do with it saying they gave no permission to go down the path I pursued with the box and yadda yadda yadda! I now know I should of just sent the thing back and said replace it and now I'm in an even more difficult situation but the bottom line is these guys took my 1800 for a box and sent me a box of metal with a stick sticking out the top and think they don't have an obligation to repair or replace it. I may or may not pursue this further as under implied warranty they are obligated to actually sell me a product that works!!!!!!!!!!!!!!!!

PM me for the name of the company cause people need to steer clear of this shit hole!

much love guys :ninja:

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sh@un Grand Master

sh@un

Posted
Posted

it's supposed to be the whole reason that people buy anything secondhand from businesses- to have some sort of recourse if the parts are faulty.

stick it to 'em as hard as you can if they wanna continue to try and stooge you.

NISMO Grand Master

NISMO

Posted
Posted

PM to please mate.

And more importantly don't back down. Places like that will give that line to 10 customers, and if 5/10 just pack up and walk off they have saved themselves a sh!t load of money.

Stick with it and get what you paid for.

scathing Grand Master

scathing

Posted
Posted (edited)

If it doesn't work as soon as you get it, always take it back to the retailer rather than a third party so they can't fob you off with a "oh, your other guy must've broken it" bullcrap.

Still, the Trade Practices Act will back you up. If you get this other mechanic to say "It was broken when I inspected it", plus with your statement that it was borked before and you called them up and they said to go elsewhere, they'll need far better lawyers than yours to worm out of it as the balance of probability is in your favour.

Edited by scathing
SECURITY Grand Master

SECURITY

Posted
Posted

SAME THING happened when my journal bearing hiflow from a 'trusted' trader shit itself. i took it to GCG and they pretty much said "yep.. its farked".

Can I suggest the Department of Fair Trading if you have exhausted all other avenues?

department of fair trading told me to take it to court after they contacted the trader.

If it doesn't work as soon as you get it, always take it back to the retailer rather than a third party so they can't fob you off with a "oh, your other guy must've broken it" bullcrap.

Still, the Trade Practices Act will back you up. If you get this other mechanic to say "It was broken when I inspected it", plus with your statement that it was borked before and you called them up and they said to go elsewhere, they'll need far better lawyers than yours to worm out of it as the balance of probability is in your favour.

i took mine back to the trader and they said it was fine. put it back on my car and it was still farked. after i took it to the 3rd party, GCG (at the trader's request), i was told that for sending it to them i had voided my warranty.... wtf!!

i know what you're going through mate. lots of dodgy traders out there. ring the department of fair trading. they wont really get much done but the courts will at least appreciate that you've tried to explore another avenue of resolution before taking it to court.

PM me the workshop name too please.

SHANE666 Mentor

SHANE666

Posted
Posted

havnt read the whole thread but..

section 75 (i think) of the TPA - Implied terms

The purchased good must:

1. be of merchantible quality;

2. fit its given description; and

3. be fit for its purpose.

section 53 'prohibits a corporation from making a misleading representation concerning any warranty or condition.'

confirm, not 100% on the section numbers (going by what i learnt last year), but what they cover is correct.

You definitely have a case.

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