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Amayama - are they this poor?

phelbas

By phelbas,
in General Automotive Discussion

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phelbas Enthusiast

phelbas

Posted
Posted

so I Put a few orders in for Amayama and they all show green "ordered from supplier" or "sent from supplier"

The earliest August one was listed as expected delivery 13th Sep by "Fastway Couriers" (it was listed as delivered to warehouse by 12th sep).

so naturally, I'd like to know the status..

- they do not reply to online messages despite the interface for logged in customers.

- they do not pick up the phone it just rings to voice mail or gets cut off

At this point wondering if I just turn up at  24 Norman St, Peakhurst, Sydney, with print out in hand, will they all run and hide behind the shipping supplies?

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https://www.sau.com.au/forums/topic/481196-amayama-are-they-this-poor/
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Duncan Grand Master

Duncan

Posted
Posted

Yeah I've used Amayama a lot and found them to be good (nothing orders sometimes get cancelled after they check with Nissan). 

International deliveries are a disaster at the moment but Fast Track are local and if they have the package there should be a tracking number available.

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phelbas Enthusiast

phelbas

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Posted
1 hour ago, GTSBoy said:

Have you heard what's happening with global shipping lately?

yes, that I understand.( however, i get DHL from japan in days.)

what I do not understand is ghosting customers who ask after an order that their own system says they have, and should have been delivered 10 days ago

BK Grand Master

BK

Posted
Posted

Dude I have stuff on the way at the moment too from them, same delays. They are usually 10/10, but the shipping at the moment from overseas just is what it is. "Sent by supplier" just means they are waiting for the stock themselves.

You do realise Amayama is not like RHDjapan or Nengun right ?, where they specifically obtain and ship your order independently from other orders. Amayama do bulk stock orders for multiple customers parts overseas, which all get shipped together, then they individually ship it once it's in Australia. Notice you only get tracking within Australia ? That's why. How do you think they keep their shipping prices so low ?

Chill out.

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hardsteppa Grand Master

hardsteppa

Posted
Posted
3 hours ago, phelbas said:

yes, that I understand.( however, i get DHL from japan in days.)

what I do not understand is ghosting customers who ask after an order that their own system says they have, and should have been delivered 10 days ago

They probably have a huge backlog of calls/emails to get through from customers contacting them cos their order is 4 days late.

Add shipping delays of covud, and huge increase in online orders, with same amount of staff, and...you get this.

phelbas Enthusiast

phelbas

Posted
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Posted
3 hours ago, BK said:

You do realise

Yes, I do realise.

nevertheless a bare minimum of customer service is customer service.

If they don't want phone calls and queries perhaps enter the correct dates into their own customer information system, or spend 1 minute replying to one polite question, instead of ignoring it for a week.

1018141496_ScreenShot2020-09-22at3_26_09pm.thumb.png.1cd2c8c178970903a60fe72bf7fca118.png

BK Grand Master

BK

Posted
Posted
11 minutes ago, phelbas said:

Yes, I do realise

I don't think you do, or else you wouldn't be bringing up DHL from Japan, which has nothing to do with your order with them.

Relax, you'll get your parts mate. ?

hardsteppa Grand Master

hardsteppa

Posted
Posted

Lol have u seen the price of DHL shipping at the moment?? You'd want gold plated triple platinum etc service to charge $90 to deliver a single air filter from jpn to aus ( i didnt proceed with the order). DHL's service has always been amazing but priced thru the roof at present. 

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