f**k that, having a break tomorrow... had to go to a vcat hearing a couple days ago lol. customer had bought a fridge from us 6 or 7 years ago. fridge didnt work, issued 3 warranty call outs, in the end we agreed on a refund. dude rocks up with a munted fridge, claims it fell off the truck but its still our fault that it fell off the truck. then trys to get the full refund out of me, in the end i offered him 1300 which he declined, kept it for 2 years and had to scrap it. then takes me to vcat for $2700 ended up settling on me paying him $850 lol