Jump to content
SAU Community

Recommended Posts

  • 3 weeks later...
29 minutes ago, Bilya63 said:

Hi, I'm from Germany. I would like to buy a GTT badge for the trunk and the grill. Would it be possible?

Just for your awareness. I ordered from them 3 months ago. Order has always been delayed for one reason or another. To be honest, I really didn't care, just wanted the products to arrive in a reasonable time frame. I've been patient and never was my intent to cause a ruse. However these are the facts. 

I was told on 12MAR2018 that my shipment is complete and will be sent out no later than 16MAR2018. I've followed up on them and haven't gotten anything back. It's the 26th now and still nothing. 

That's okay with me, and I'm not mad at all, but I'll give them a few days and then initiate a PayPal investigation for return of funds. They've been very nice and I think their customer service is spot on but at the end of the day, as a customer I want transparency and validity. 

They've also told me that they'll add in a free item for the inconvenience. A billet badge. This is one of the items that I ordered, so they're either giving me a duplicate or haven't really looked into my order and responded with a generic reply. I don't know and to be frank, I just want what I paid for. 

I've searched through each page of this thread and have only seen two testimonies of people who received their order. Both were locals in AUS. Maybe they have difficulties shipping international? Doesn't seem likely. 

I understand that they have their personal lives too and that things happen. But I believe in maintaining a strict business ethos and that when a man says they'll do something, they'll do it. 

I hope that I can hear from them soon and that the order will be shipped out. 

Hot and Cold

I'm in Aus and ordered several Items from miniature GTR fender badges to 5 or so valley cover ornament badges. Paid, made, received and I am EXTREMELY happy with the finished product and service. Delivery was very quick. This was very early on.

Having said that and since then at times it is impossible to make contact and receive responses. As you have identified sometimes personal issues and business issues may have delayed contact and delivery of goods. Not the way to run a business. This may well sink a good business in a niche market.

I hope you receive your items soon and at a minimum the shipping details so that you can track your items.

Review

HOT AND COLD. No longer reliable.

 

Hi Guys,

You have every right to express your feedback and make comments, unfortunately we can't control things that are out of our hands from non-conforming product to freight delays or the unfortunate manufacturing quality issue and needing to fab the parts again. We always send our customers tracking details for each and every order - during the end of the year we always get busy with end of year events and also start of the year gets busy as we need the time off for our holidays. We express to our customers that there could be delays due to influx in orders and always maintain contact, having a small team here does also provide a challenge, whether it be personal or family issues, mental health or the unfortunate passing of friends and family members. SAU has helped me personally through so much more than any of you guys can imagine. And I thank you for this and we will do our very best on any current orders

  • Thanks 1
  • 2 weeks later...

Hi Kustom20 team,

Please send me a price for the following delivered to Dublin, Ireland.

1x front emblem Gtt (red T)

1x rear emblem Gtt (red T)

1x set of radiator brackets polished with Nismo (black letters red O) 

Many thanks,

Regards,

Garry.

 

Please send my item and tracking number. 

If you're not going to send it just let me know at least so I can call my credit card company.. 

Edited by Sam62391
  • 2 weeks later...
On 9 April 2018 at 9:57 PM, Gar... said:

Hi Kustom20 team,

Please send me a price for the following delivered to Dublin, Ireland.

1x front emblem Gtt (red T)

1x rear emblem Gtt (red T)

1x set of radiator brackets polished with Nismo (black letters red O) 

Many thanks,

Regards,

Garry.

 

Any Chance you could PM me a quote ?... I'm still interested

Tried emailing you over the past few days but the email keeps bouncing back as undeliverable. Tried sales@, tech@, tim@ but none of them work anymore. 

Could you pm me so I can get some info on my order, it was alot of money and I'm starting to get a bit concerned now that I cant get in contact with kustom20 anymore..... 

Edited by Sparkso
4 hours ago, Sparkso said:

Tried emailing you over the past few days but the email keeps bouncing back as undeliverable. Tried sales@, tech@, tim@ but none of them work anymore. 

Could you pm me so I can get some info on my order, it was alot of money and I'm starting to get a bit concerned now that I cant get in contact with kustom20 anymore..... 

Hey, I was in the same boat as you. I contacted PayPal and got my money back. Or you can call your credit card company. 

They went dark like a month ago. My order never came, always promised that they'd send it but never did. 

 

Cheers for the info sam

I sent $1015 on the 14th March, order was ment to be going into production 2 weeks after that but since then I've had no updates from them. 

Thankfully I paid via PayPal so will hopefully get my money back, but like you I'd rather have my parts than have to go through the hassle of PayPal claims etc!!! 

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now



  • Similar Content

  • Latest Posts

    • I do believe from context he is talking about a S0/S1 R33 RB25 with associated ECU and Wiring for that, and a manual gearbox into a R34 N/A Auto. I don't have the knowledge of all the pinouts and such but my gut feeling from doing my own conversion is to use as much of the R33 stuff that you can. The "car" wiring is quite seperate from the "Engine" wiring when all things are considered. The only things to truly consider 99% of the time is the cluster, reverse lights and potentially disabling the 'not in P/N' immobilizer circuit.
    • A realistic expectattion of how long it has to last also comes down to.... when do you think you will be banned from registering and driving old petrol powered shitters? It's 27 years since that thing was built. It probably rusted out 15 years ago. It was probably repaired and looked OK for another 10. If you do a similarish bodge job now, or perhaps slightly better with some actual rust conversion and glassing, then.... get another 10-15 years out of it, after which you'll only be permitted by the CCP to drive electric cars manufactured in their Shenzen zone anyway. 
    • Let me assume that the concern over a manual ECU is that the NeoDET that you have was an auto and has an auto ECU. That ECU will not be a problem, but you WILL have to Nistune it. And you would have to Nistune it even if you had a manual ECU, because the turbo ECUs will shit the bed if they do not have all the things that they were told they have to have, to be happy. The big one being the TCS CU, which you won't have in your car. Anyway, with an auto ECU (which I have running my originally auto NeoDET in an R32) Nistune allows you to put in a Stagea image which doesn't panic about the absent TCS, and allows you to override a whle bunch of other annoyances that would otherwise see the check engine light on 100% of the time. Also, you can't wind up the power very far on the stock NeoDET ECUs without Nistune, because the boost sensor gets in the way. Nistune allows you to push that problem much further up the dial. Do you even have the boost sensor with the engine? Without it, you are SOL and will need an aftermarket ECU (or to find a sensor somewhere, god knows where). I can't tell you what the wiring loom differences are in a 34. But what Duncan said above needs to be considered. When you say "loom", does that include the transmission loom? Because you will need to swap out the auto tranny loom for the equivalent manual loom, and get rid of the neutral/park start interlock (basically hot wire it).
    • I have had the r3c in for years now, maybe close to 7 years and it has never missed a beat, anyone can drive it. Super easy to drive around town, the hotter it gets does get a little hard but it holds the power easy as 
    • Shit thing to find eh? I guess the big issue is that whatever "fix" you do now, it might slow the rust down but won't fix it. I just wanted to add that in no way is fixing sheet metal in 3 dimensions the place to start with welding....that is a pro only job because its too hard to work out where things should be, let alone doing a clean enough job that it can look OK and still be strong too.  I needed to get a new rear quarter panel on the GTR and it took a pro weeks to get the old one off cleanly, new one on in the right place and looking somewhat like it should have with most of the previous connecting panels in place. Gluing a couple of bits of metal together with a welder in the garage is doable, but that is totally different to doing panel  replacement
×
×
  • Create New...