Unable to log on to SAU

[GTRKat]

Unable to log on to SAU

Hey Guys,

We have a NSW member that isn't able to log on to SAU at the moment.

Username is Clappa.

Error is attached.  Please help!

Thanks!

[Duncan]

I can't see anything on his account that would stop him logging in, and he is a full member not validating or anything. Has he tried local machine thingies like deleting local files or using a different machine?

[GTRKat]

Thanks Duncan, I'll ask him

 

[GTRKat]

Answer:

Yep, tried logging in through iPhone. Work computer. Home computer and iPad all with same outcome.

[Duncan]

Thanks for being the interpreter Kat....I've reached the end of my amazing administration skills so I'll let Prank have a go next

[GTRKat]

Haha no dramas. Hopefully we can get him back online, NSW whorethread isn't the same!

[GTRKat]

Anyone?

[PranK]

Should be fixed now.

@Duncan there is a button at the top in admin cp that says "Approve". Just hit that next time. I need to work out why this happens too. :| 

[Guest Duncan]

lol funnily enough I am currently locked out of everything too el-pranko....can you rescue me!!

[Trex]

I sent you a msg a month ago with some logging on issues @PranK
Initially i thought i was being hacked. 
Could it be a discrepancy between the phone app and computer? effectively being logged on at 2-3 different devices.

[GTRKat]

It works! Thanks for your help guys!

@Clappa is back!

[Shell]

9 hours ago, PranK said:

Should be fixed now.

@Duncan there is a button at the top in admin cp that says "Approve". Just hit that next time. I need to work out why this happens too. :| 

Oh good to know.... I looked for Clappa too (before this thread) and couldn't see anything wrong and didn't know how to fix it!

[Duncan]

OK, not sure what that was all about, but a couple of day's backlog in emails came through overnight and I'm able to log in again too....I did have to re-validate but done now.

[Robzilla32]

OK, not sure what that was all about, but a couple of day's backlog in emails came through overnight and I'm able to log in again too....I did have to re-validate but done now.

Same here.

[PranK]

There were some issues with our email provider that have been resolved, I wonder if that caused the problems - seems mighty coincidental. 

[Duncan]

I'm pretty sure that's what it was, I think you mentioned somewhere else that when x emails are returned the member gets sent back to validating. In my case emails stopped getting to me, my account was set to validating, then last night a flood came through and I was able to validate it.

 

[shoey85]

Hey guys we have a couple over here in WA Also

[Duncan]

Hey Martin you'll need to be more specific for us to check it out; which users, and exactly what is happening when they try and log on.  If they get a message that they need to validate their email it will be easiest to try that first.

 

[shoey85]

Hey Martin you'll need to be more specific for us to check it out; which users, and exactly what is happening when they try and log on.  If they get a message that they need to validate their email it will be easiest to try that first.
 

All good cheers fixed by a local moderator