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Unable to log on to SAU

GTRKat
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Duncan Grand Master

Duncan

Posted
Posted

I can't see anything on his account that would stop him logging in, and he is a full member not validating or anything. Has he tried local machine thingies like deleting local files or using a different machine?

Shell Grand Master

Shell

Posted
Posted
9 hours ago, PranK said:

Should be fixed now.

@Duncan there is a button at the top in admin cp that says "Approve". Just hit that next time. I need to work out why this happens too. :| 

Oh good to know.... I looked for Clappa too (before this thread) and couldn't see anything wrong and didn't know how to fix it!

Duncan Grand Master

Duncan

Posted
Posted

I'm pretty sure that's what it was, I think you mentioned somewhere else that when x emails are returned the member gets sent back to validating. In my case emails stopped getting to me, my account was set to validating, then last night a flood came through and I was able to validate it.

 

Duncan Grand Master

Duncan

Posted
Posted

Hey Martin you'll need to be more specific for us to check it out; which users, and exactly what is happening when they try and log on.  If they get a message that they need to validate their email it will be easiest to try that first.

 

shoey85 Veteran

shoey85

Posted
Posted
Hey Martin you'll need to be more specific for us to check it out; which users, and exactly what is happening when they try and log on.  If they get a message that they need to validate their email it will be easiest to try that first.
 



All good cheers fixed by a local moderator

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